Senior ServiceNow Developer

Role Summary

The Senior ServiceNow Software Engineer supports enterprise ServiceNow implementation and modernization initiatives, with a focus on infrastructure automation, platform integrations, and sustainable development practices. This role designs and delivers secure, reliable, and maintainable ServiceNow solutions while prioritizing standard platform capabilities and reducing unnecessary customization.

Responsibilities

• Provide senior-level ServiceNow development support for new implementations and platform modernization initiatives.
• Design and develop ServiceNow solutions using standard platform capabilities to minimize unnecessary customization.
• Review and update workflows, field mappings, scripts, and integrations for evolving platform environments.
• Develop, test, and support integrations between ServiceNow and Ansible for change management, incident management, service requests, and operational workflows.
• Update automation code to align with changes to ServiceNow data models, fields, APIs, and integration requirements.
• Collaborate with enterprise platform teams while independently delivering infrastructure automation solutions.
• Translate operational and business requirements into scalable and maintainable ServiceNow solutions.
• Identify opportunities to reduce technical debt, simplify existing solutions, and improve long-term platform supportability.
• Follow established platform standards, security policies, testing requirements, and release management practices.
• Troubleshoot and resolve complex workflow, scripting, automation, and integration issues.
• Develop and maintain technical documentation for workflows, integrations, field mappings, configurations, and support procedures.
• Participate in code reviews, testing, release activities, knowledge sharing, and continuous improvement initiatives.

Qualifications

• Extensive experience designing, developing, testing, and supporting ServiceNow solutions in enterprise environments.
• Hands-on experience with ServiceNow server-side and client-side development, workflow configuration, scripting, and integrations.
• Experience developing and maintaining REST API integrations, web services, and webhooks.
• Demonstrated ability to evaluate and redesign solutions using standard ServiceNow functionality to reduce unnecessary customization.
• Experience modifying integrations, automation, and workflows in response to platform and data model changes.
• Experience integrating ServiceNow with Ansible or comparable automation technologies.
• Ability to collaborate effectively with centralized platform teams while independently delivering technical solutions.
• Strong knowledge of the software development lifecycle, source control, testing, release management, and production support.
• Strong troubleshooting, analytical, problem-solving, and technical documentation skills.
• Strong written and verbal communication skills with the ability to collaborate with technical and non-technical stakeholders.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent relevant education and practical experience.
• Must be authorized to work in the location where the position is based.

Publishing Pay Range: $75.00 - $81.50 Hourly

This position is based in office and requires employee to work on-site.