Retail Sales Manager

Duluth Trading Company seeks a hands-on Retail Sales Manager to lead daily store operations, drive sales, and deliver an exceptional customer experience. You'll coach and schedule associates, manage visual merchandising, and ensure our durable, functional apparel is well presented and in-stock. Partner with corporate on promotions, analyze sales metrics, and implement strategies to meet targets. You'll foster Duluth's practical, humorous, and authentic culture, resolving customer issues with creativity and respect. Ideal candidates bring strong leadership, retail floor presence, and a passion for workwear, outdoor lifestyles, and service.

Responsibilities

• Lead daily store operations and ensure an exceptional in-store customer experience.
• Coach, train, and schedule sales associates to meet performance goals.
• Drive sales by analyzing metrics and executing company promotions and initiatives.
• Oversee merchandising standards and ensure product is well presented and replenished.
• Manage inventory accuracy, stock levels, and loss prevention procedures.
• Handle customer inquiries and resolve escalated service issues professionally.
• Ensure accurate cash handling, deposits, and POS transaction integrity.
• Maintain a clean, safe, and organized store environment for customers and staff.
• Collaborate with district and corporate teams on sales strategies and feedback.
• Model Duluth Trading Company's culture of authenticity, humor, and respect on the sales floor.

Required Skills

• Retail sales management
• Team leadership
• Customer service
• POS systems
• Merchandising
• Inventory management
• Sales forecasting & reporting
• Staff scheduling
• Loss prevention
• Cash handling & reconciliation