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Full timeTechnology

Technical Support Analyst II (Hardware & Field Service)

AlertusBaltimore🇺🇸United StatesPosted Oct 1, 2026

Why this role stands out

Advance your career with Alertus, where you will tackle mission-critical technical challenges and enjoy a competitive salary of up to $80,000 while making a tangible impact on public safety. This role is perfect for a versatile, hands-on troubleshooter who thrives in a collaborative environment and is eager to gain diverse experience through both in-office support and exciting field deployments. Apply today to join a growing team dedicated to innovation and excellence in mass notification technology.

Quick overview

Salary$60k - $80k/yr
SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationBaltimore, United States
Posted3 weeks ago
Technical Support

Job description

Company Description

At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.

Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

Job Description

We are looking for a motivated troubleshooter to play a critical role in driving Alertus' rapid growth. Reporting to the Technical Support Manager, the Technical Support Analyst II role combines remote technical assistance with on-site deployment and hardware troubleshooting, serving as a key resource for customer project startups, field diagnostics, and hardware replacement.

Our ideal candidate is a technical, versatile problem-solver with a strong desire to always provide the best and most efficient customer service.

This position requires frequent travel to customer sites (up to 50%), with occasional adjustment of work hours to support project schedules.

*This is an office-based role when not traveling to customer sites.


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ApplyOr apply on Alertus' site