Cognition (Devin AI)

Role Name: Cognition (Devin AI)

Location: Charlotte, NC

Job description:

About the Role
You’ll work directly with engineers to understand their workflows, identify high-impact use cases, and deploy Devin/Windsurf into real production environments. You’ll lead demos and pilots, support integrations, and drive adoption of the Cognition platform from the inside out.
This role combines hands-on technical work, customer partnership, and rapid execution. You'll serve a broad range of clients, switching context frequently and staying ahead of issues before they become blockers. You're expected to be proactive, make judgment calls, and take ownership of outcomes.

In this role, you will:
• Own all technical aspects of the customer lifecycle—from deployment through activation, making sure our customers are successful using Devin
• Work closely with customers to understand their technical challenges and identify the best use cases for Devin to be a productive contributor
• Build deep relationships with our customers’ engineering teams to ensure smooth product integration and adoption, activating top users and driving product utilization
• Build! Always listen to customer feedback, have a bias towards implementing requested features yourself, and advocate for the customers’ needs with the rest of the team
• Be the customer oracle! Exercise your product instincts to help set the roadmap
What We Value
• Customer empathy — you care deeply about how engineers work and what helps them succeed
• Ownership mindset — you take responsibility for results, not just tasks
• Technical curiosity — you enjoy digging into unfamiliar systems and understanding how they really work
• Bias toward execution — you move quickly from problem to solution
• Grit — you’re comfortable operating in ambiguous, high-intensity environments
• Exploratory rigor — You poke at edges, ask uncomfortable questions, and would rather find problems yourself than have them find you.
Requirements
• Strong engineering foundation from a rigorous technical environment
• Demonstrated track record of exceptional performance in whatever you've pursued, whether academic, athletic, professional, or entrepreneurial
• Self-directed by default. You don't need a manager to tell you what to do next or how to prioritize.
• Strong communication skills. You can hold your own with senior engineers and executives alike.
• Have a high tolerance for ambiguity, intensity, and sustained effort when the problem demands it.
• Willingness to travel 25 to 50%