Implementation Consultant

• Company Overview: Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector. We provide HR/HCM technology, managed services, and global business process outsourcing (BPO). Our company and service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. Headquartered in Chandler, Arizona, we operate as a "One Employer Solution" and help businesses streamline and grow operations with custom strategies that benefit both employers and employees. Learn more at www.vensure.com.

• Position Title: Implementation Consultant

• Position Summary: Lead and manage client implementations as the subject matter expert for the assigned functional area. Coordinate cross-functional teams, ensure regulatory compliance, and deliver an exceptional client experience throughout the implementation lifecycle.

• Essential Duties and Responsibilities:

• Lead the client implementation process for new PEO clients to ensure a seamless transition to our services.

• Lead the client’s full implementation by understanding requirements and configuring PEO solutions to meet their needs.

• Serve as the primary point of contact for clients during implementation; address concerns, answer questions, and provide guidance on system configuration and best practices.

• Provide training and guidance to clients on effective use of the PEO system to ensure smooth transition and user adoption.

• Troubleshoot and resolve technical or process-related issues arising during implementation.

• Collaborate with cross-functional teams, including Sales, Client Relations, and Payroll.

• Maintain subject matter expertise: stay current with industry trends, best practices, workflows, complex client situations, and benefit regulations.

• Identify opportunities for process improvement and efficiency gains in benefit implementations.

• Perform other duties as required.

• Marginal Functions:

• Identify opportunities to enhance implementation methodologies, tools, and templates.

• Collaborate with peers and leadership to ensure consistency and alignment in implementation practices.

• Attend webinars, seminars, and other training events.

• Perform other ad hoc duties or projects as assigned.

• Knowledge, Skills, and Abilities:

• Excellent written and verbal communication and interpersonal skills; ability to build rapport with clients and internal teams.

• Problem-solving mindset with ability to analyze complex situations and provide effective solutions.

• Exceptional attention to detail and strong analytical skills for data analysis and quality control.

• Ability to prioritize and re-prioritize to meet changing business objectives and requirements.

• Strong organizational skills and ability to balance workloads based on task urgency.

• Ability to remain calm and professional under pressure and in escalated or emotionally charged situations.

• Consistently assesses neatness, accuracy, and thoroughness of assigned work.

• Proven ability to work effectively with others, build team dynamics, and foster cooperation among team members.

• Education & Experience:

• High School diploma or GED, or equivalent combination of experience, skills, or education (including non-traditional degree programs, certifications, or job training programs).

• Minimum of 3 years of related work experience.

• Proficiency in HR software and tools, specifically PrismHR.

• Strong understanding of payroll and HR processes, regulations, and compliance requirements.

• Proven experience in implementation, payroll, or a related field.

• Demonstrated ability to manage multiple implementation projects and meet deadlines.

• Knowledge of relevant federal and state regulations related to benefit administration.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

• Required Licenses and Certifications:

• Industry certification not required but beneficial (e.g., FPC, CPP, PHR, SHRM-CP, PMP).

• Physical, Mental, & Communication Demands:

• Reasonable accommodations will be made to enable individuals with disabilities to perform the functions.

• Frequently required to sit; occasionally required to stand and walk.

• May be required to remain in a stationary position 75–100% of the time and occasionally move about the building to access equipment or mail.

• Constant communication with team members and employees.

• Frequent use of computer and office productivity equipment (keyboard, mouse, printer, scanner, fax, copier).

• Repetitive motions that may include the wrists, hands, and fingers.

• Requires constant mental comprehension to assess accuracy, neatness, and thoroughness of work.

• Specific vision abilities required include close vision and ability to adjust focus.

• Moderate concentration/intensity, including prolonged mental effort.

• Typical office noise level is moderate.

• May occasionally move objects up to 20 lbs throughout the office.

• Environmental Conditions:

• Indoor office environment. Occasional moderate noise from copiers, W2 or check printers, or co-workers.

• Disclaimer:

• This job description does not list all duties; employees may be required to perform other job-related duties as requested by management. Management reserves the right to add, revise, or delete information in this job description. Reasonable accommodation will be provided to qualified individuals with disabilities.

• This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

• Benefits:

• Health insurance: medical, dental, and vision coverage.

• Retirement plan: 401(k) with company match.

• Paid time off: PTO, holidays, parental leave, and sick leave as required by applicable state law.

• Other benefits: life insurance, short-term disability, long-term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer, hospital protection, legal insurance, and pet insurance.

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