Inside Sales Representative

Davis-Standard is a global leader in the design, development and distribution of extrusion and converting technology. Our system, encompasses over 14 product lines to support manufacturing applications and customers in a wide variety of industries, including automotive, building & construction, consumer products, medical and packaging. Our company has manufacturing and technical facilities in the United States, Canada, China, Germany, Finland, Switzerland and the United Kingdom.

Job Purpose

Reporting to the Manager of Inside Sales Representatives the role will function as a liaison between Davis Standard Internal Departments, its current customers, and potential new customers as well as Outside Sales representatives. To manage and grow profitable sales for the assigned business territory (primarily, but not limited to, transactional accounts) by retaining existing business and by uncovering new opportunities to include Davis- Standard products in a customer’s finished goods. To make a positive contribution, enabling Davis Standard to continue to grow and operate in an effective, efficient, and profitable manner. To work with outside vendors to obtain quotes of products and processes in a professional manner.

Responsibilities

Make outbound calls and respond to customer inquiries for spare parts quickly and efficiently
Answer phone calls and emails in a professional manner
Accurately confirm replacement parts to meet specifications
Build rapport with customers
Collect customer information for future follow-ups
Upsell services and make product recommendations
Close sales and meet and exceed company quotas
Enter quotes and orders into Appropriate ERP system
Identify sales opportunities
Support order picking and shipping as required
Staying informed about product and service information updates
Job Requirements:
High School Diploma is required; College Diploma in Business Administration and or equivalent is preferred
Minimum of 2 years Inside sales experience
Energetic, self-motivated, client focused is a must
Strong technical aptitude with the ability to read mechanical and electrical drawings
Working knowledge of MS Office suite of products
Self disciplined with excellent organizational and time management skills
Ability to work efficiently in a fast paced environment
Strong prospecting, negotiating and closing skills
Strong communication skills - English verbal and written is required
People oriented and experienced in rapport building
Ability to sell and promote additional offerings to customers
Working knowledge of various technology and software programs
Ability to be flexible with work hours to meet occasional customer urgent requests
Ability to potentially travel up to 10% of the time
Previous experience with ERP systems is an asset
Experience with CRM systems such as Salesforce a Plus