Epic Application Analyst Resolute Claims I-IV

POSITION SUMMARY

The Epic Application Analyst Resolute Claims initiates the implementation, builds, and modifies of the application, and collaborates with key stakeholders, end-users, vendors and application team members to optimize the application’s configuration, function, and access. Utilizing knowledge of billing, claims, and remittance operations, the Resolute Claims analyst will lead, coordinate, review, analyze, and maintain Epic systems, including specification gathering, configuration, testing, modification, activation and ongoing support.

MINIMUM REQUIREMENTS

Education:

1. Bachelor’s degree in Information Technology or equivalent combination of education and experience.
2. Epic Certifications in one or more Epic applications (required within 90 days of hire)

Experience:

1. Familiarity with legal requirements and operational policies related to patient and family privacy practices
2. EHR Configuration and Build Experience
3. 0-2 years of experience in the analysis, design, build, testing, and maintenance of Epic EMR or other EMR applications, with a strong understanding of healthcare workflows related to electronic medical record systems.
4. Entry level.  Primarily focuses on basic system configuration, data entry, user training, and troubleshooting simple issues, and has foundational knowledge of healthcare processes.

Knowledge, Skills, Abilities:

1. Knowledge of system development methodology and principles of project management.
2. Ability to analyze and solve problems.
3. Technical knowledge and understanding of billing and claims systems.
4. Ability to communicate effectively with staff.
5. Ability to set priorities and manage time effectively.

License/Certification/Registration:

1. None required

SUPERVISION RECEIVED

Receives minimal supervision from the Manager, Epic Revenue Cycle Applications

SUPERVISION GIVEN

None

ESSENTIAL FUNCTIONS

1. Acting as the primary support contact for the application's end‐users
2. Identifying issues that arise in their application area as well as issues that impact other application teams, and working to resolve them
3. Guiding workflow design, building and testing the system, and analyzing other technical issues associated with Epic software
4. Identifying and implementing requested changes to the system
5. Serving as a liaison between end users' workflow needs and Epic implementation staff
6. Maintaining regular communication with Epic representatives, including participating in weekly project team meetings
7. Working with Epic representatives, your organization's business community, and end users to ensure the system meets the organization's business needs in regards to the project deliverables and timeline
8. Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions
9. Participating in training and working with end users
10. Troubleshooting problems and questions
11. Reviewing the status of projects and issues on an ongoing basis with leadership

NON-ESSENTIAL FUNCTIONS

Performs related and miscellaneous duties as assigned.