Amazon Connect Lead Developer

Job Title: Amazon Connect Lead Developer 
Location: USA (REMOTE)
Work Arrangement: Onsite position 
Job Type: Contract
Duration: Long-Term Contract
 

Job Summary
We are seeking an experienced Amazon Connect Lead Developer to design, develop, configure, and support enterprise contact center solutions using Amazon Connect and AWS cloud services. 
The ideal candidate will have strong hands-on experience with Amazon Connect architecture, contact flows, integrations, and cloud-based contact center technologies
Key Responsibilities
Design and deploy Amazon Connect contact center solutions.
Integrate AWS Connect with other AWS services (Lambda, Lex, S3, DynamoDB, etc.).
Customize call flows, IVRs, and routing logic using Contact Flows and AWS Lambda.
Implement real-time and historical reporting dashboards.
Ensure security, scalability, and compliance of contact center solutions.
Collaborate with cross-functional teams including DevOps, QA, and customer support.
Troubleshoot and optimize existing AWS Connect implementations.
Required Skills & Experience
4+ years of experience with AWS services, including Amazon Connect/Amazon Lex.
Strong understanding of contact center operations, Conversation design and technologies.
Strong understanding of IVR design principles, call routing logic, and contact center operations.
Experience with contact center reporting, analytics, and dashboards.
Proficiency in scripting (Python, Node.js, react.js) and AWS Lambda.
Experience with AWS IAM, CloudWatch, and API Gateway.
Familiarity with CI/CD pipelines and Infrastructure as Code (IaC) tools like CloudFormation or Terraform.
Excellent problem-solving and communication skills.
Preferred Qualifications:
AWS Certified Solutions Architect or AWS Certified Developer.
Design and Develop Chatbots using Amazon Lex, including intents, slots, and conversation flows. 
Knowledge of CRM integrations (Salesforce, Zendesk, Service Now etc.).
Experience with API integrations and connecting AWS Connect to external systems such as CRMs or databases.
Experience working in agile development environments.
Experience with omnichannel communication strategies.

Drop your resumes at