Deskside Technician II

Who we are

Founded in 1987, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization).

With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

Job Summary
We seek an experienced Deskside Technician with 1+ years of hands-on field service experience in IT environments. The ideal candidate will possess advanced knowledge of hardware and software troubleshooting, IT asset management, and end-user support to provide seamless IT solutions in a corporate setting. This position requires both technical proficiency and collaborative skills, contributing to the optimization and stability of IT operations.

Job DescriptionProvide Windows, software, and hardware support, onsite in a corporate environmentStage, provision, and deploy IT machines to end users Diagnose, troubleshoot, and implement fixes for a variety of technologyConfigure, troubleshoot, and deploy mobile devices & other audio / visual equipmentTroubleshoot VPN and VDI connectivityFollow appropriate KB articles and Best Business PracticesManage workload via ticketing softwarePrioritize and complete work in a group and independently with minimal supervision Communicate technical information to non-technical audiences Smart Hands remote support for offsite resolver groupsInventory management of IT assets including asset auditingOther duties as assigned
Desired CharacteristicsA+ CertificationMicrosoft Certified Professional (MCP)Windows architecture including permissions and file structureMac/Apple experience, a plusExperience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship)
Requirements+1 years corporate deskside support or equivalent experienceWilling to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience.

Excellent troubleshooting capabilityAbility to maintain composure while handle challenging, dynamic, rapid-response user supportExperience with Microsoft Office / Office 365 suiteExperience with computer imaging software and data migration processes (e.g., SCCM, Intune)Experience with endpoint protection and encryption (Bitlocker) supportFamiliarity with using remote desktop support toolsHigh School Diploma or equivalentMaintain valid driver's licenseWalk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds Physical presence at a Stefanini or Client location during shiftDemonstrate high level of professionalism and strong personal interaction skillsMaintain neat and professional work area and appearance in compliance with site policiesAbility to pass standard panel drug screening and background checkAdhere to assigned shift schedule
What you'll getWork with people who exhibit:Commitment to the clientLeadership by ExampleRespect for peopleCourage to innovateHumbleness to learnComprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're differentBrazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making; #LI-ONSITE #LI-KG1