Deskside Technician II

Who we are

For 38+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization).

With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

What you'll get

Work with brilliant minds, often within a global capacity;

Work with people who exhibit

Commitment to the client

Leadership by Example

Respect for people

Courage to innovate

Humbleness to learn

Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;

Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

Brazilian and privately owned company;

Agility, flexibility, and innovation are in our DNA;

Flat organizational structure which enables faster communication and decision making;

Job Summary

We seek an experienced Deskside Technician with 2+ years of hands-on field service experience in IT environments. The ideal candidate will possess advanced knowledge of hardware and software troubleshooting, IT asset management, and end-user support to provide seamless IT solutions in a corporate setting.

This position requires both technical proficiency and collaborative skills, contributing to the optimization and stability of IT operations.

Job Description

Provide Windows, software, and hardware support, onsite in a corporate environment

Stage, provision, and deploy IT machines to end users

Diagnose, troubleshoot, and implement fixes for a variety of technology

Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment

Troubleshoot VPN and VDI connectivity

Follow appropriate KB articles and Best Business Practices

Manage workload via ticketing software

Prioritize and complete work in a group and independently with minimal supervision

Communicate technical information to non-technical audiences

Smart Hands remote support for offsite resolver groups

Inventory management of IT assets including asset auditing

Other duties as assigned

Requirements

+2 years corporate deskside support or equivalent experience

Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience.

Excellent troubleshooting capability

Ability to maintain composure while handle challenging, dynamic, rapid-response user support

Experience with Microsoft Office / Office 365 suite

Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)

Experience with endpoint protection and encryption (Bitlocker) support

Familiarity with using remote desktop support tools

High School Diploma or equivalent

Maintain valid driver"s license

Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds

Physical presence at a Stefanini or Client location during shift

Demonstrate high level of professionalism and strong personal interaction skills

Maintain neat and professional work area and appearance in compliance with site policies

Ability to pass standard panel drug screening and background check

Adhere to assigned shift schedule

Desired Characteristics

A+ Certification

Microsoft Certified Professional (MCP)

Windows architecture including permissions and file structure

Mac/Apple experience, a plus

Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship)

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