Customer service expert

Customer Service Expert | Coatbridge, United Kingdom | On-site | £12.71 per hour

This employer is a globally recognized leader in customer experience, consistently lauded by industry analysts and certified as one of the UK's top workplaces. They are dedicated to achieving exceptional results for their clients and fostering a supportive environment for their employees. Currently, they are seeking driven individuals to join a specialized campaign supporting students with university loan applications.

The Role

• Receive inbound calls to assist students with university loan applications.
• Provide support and information regarding payments, eligibility, and funding for student loans.
• Make a tangible difference by helping students manage their finances for higher education.
• Work within a lively and vibrant contact center environment.
• Handle a diverse range of customer inquiries and challenges with professionalism.
• Contribute to a high-volume call center, managing multiple customer interactions daily.

What You'll Need

• Excellent interpersonal and communication skills.
• Confidence in managing PC systems and navigating multiple software platforms.
• Ability to listen actively, find information, and convey it clearly.
• Resilience and determination to handle challenging customer interactions.
• Flexibility to work shifts between 8 am and 7 pm, Monday to Friday.
• Ability to learn effectively in a virtual training environment and adapt to new processes.

What's On Offer

• Paid, comprehensive classroom and virtual "Nesting" training.
• Opportunities for internal career progression and fast-tracking your career.
• Access to a suite of employee benefits, including an Employee Assistance Programme, Eye Care Vouchers, and target-driven incentives.
• Enjoyable employee engagement activities and potential for seasonal parties.
• Significant discounts through the "Perks at Work" program, covering shopping, entertainment, and travel.

Apply via Haystack today!