Senior Retail Sales Associate - Music Retail

Music & Arts is seeking a part-time Senior Sales Associate to join our Store 7609 team. In this role you'll connect students, parents, and educators with the right instruments, rentals, accessories, and lessons. You'll lead by example on the sales floor, delivering exceptional customer service, driving add-on sales, and promoting music lessons and school programs. Responsibilities include operating the POS system, handling cash, maintaining inventory and merchandising standards, and supporting store events. You'll collaborate with a student-focused, service-driven team dedicated to music education and community engagement while growing your retail and musical expertise.

Responsibilities

• Provide knowledgeable, friendly customer service to students, parents, and educators
• Drive sales of instruments, rentals, accessories, and music lessons to meet store goals
• Operate POS systems accurately, including cash handling and end-of-day procedures
• Maintain merchandising standards, stocking, and visual presentation of products
• Support and promote in-store events and school outreach initiatives
• Assist in training and mentoring junior sales associates on products and sales techniques
• Build and maintain customer relationships, following up on leads for lessons and rentals
• Troubleshoot basic customer issues and coordinate with repair or lesson staff as needed
• Monitor inventory levels and communicate stock needs to management
• Uphold company policies, procedures, and a safe, inclusive store environment

Required Skills

• Retail sales
• Point-of-sale (POS) systems
• Customer relationship management
• Product knowledge - musical instruments
• Cash handling and reconciliation
• Inventory management
• Lead generation for lessons and rentals
• Merchandising
• Upselling and cross-selling
• Data entry and basic reporting