Configuration Management Quality Assurance Lead

Configuration Management Quality Assurance Lead | Sterling, VA, United States | Hybrid We're hiring for a respected leader in IT solutions and services, known for its dedication to national security missions and fostering a culture of integrity and innovation. This organization empowers its team members to achieve ambitious career goals while maintaining a healthy work-life balance. The Role • Lead the development and implementation of quality assurance strategies and processes for configuration management initiatives. • Oversee and improve configuration management processes, ensuring the quality and integrity of hardware and software configurations across environments. • Lead a team of Configuration Management Process Analysts, establishing goals and managing day-to-day operations. • Conduct quality audits of configuration management processes, documentation, and outcomes. • Assess the impact of changes on other services and Configuration Items (CIs). • Track program risks, action items, and assess the cost of changes. What You'll Need • TS/SCI with polygraph clearance. • Bachelor's degree in Computer Science, Information Technology, or a related field. • 10+ years of experience in network operations, quality assurance, or related roles. • ITIL V3 or 4 certification and training. • Proficiency in QA methodologies, tools, and best practices, with experience in automation testing tools and scripting languages. • Strong understanding of network technologies, capacity management principles, and ITSM processes. What's On Offer • A culture centered on integrity, innovation, and a higher purpose. • An environment of trust with autonomy and flexible time off. • Robust learning resources and continuing education opportunities for professional growth. • Competitive compensation and a comprehensive benefits package. Apply via Haystack today!