Service Engineer - Data Center Technician (DV2026)

Job Description Job Description

On-Site Service Engineer - Data Center / Server Hardware
Seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure.
This is a hands-on server hardware and break/fix role. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.
Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority.

What You'll Do

Provide on-site technical support for Dell PowerEdge and other enterprise server hardware

Diagnose and resolve server hardware failures and system issues to minimize customer downtime

Perform hands-on hardware installation, removal, replacement, and repair, including:

Memory/DIMMs

CPUs/processors

Power supplies

Fans and cooling components

Hard drives/SSDs

RAID/HBA components

NICs and other PCIe components

GPUs and accelerator hardware

Motherboards/system boards and other server components

Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration

Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics

Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms

Execute both reactive break/fix and preventive maintenance following established procedures

Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources

Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution

Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details

Escalate complex technical issues when appropriate

Participate in on-call rotations and provide extended coverage as required