Inside Sales

We're looking for a motivated Inside Sales Representative to support and grow established customer accounts through responsive service, accurate pricing, and strong cross-functional collaboration. This role is ideal for someone who enjoys building relationships, solving problems, and helping customers get the right solution at the right time.
Responsibilities

• Manage account pricing and related customer information in Salesforce to support volume commitments, margin goals, and account strategy.
• Serve as a key contact for existing customers by coordinating with outside sales, branch teams, operations, and supply chain on order status, inventory, delivery timelines, and product details.
• Communicate updates on open orders, expedited needs, and new opportunities to the appropriate internal teams.
• Support retention and account expansion by identifying opportunities to grow business within current accounts.
• Respond to customer concerns and follow through to help ensure timely resolution and a positive customer experience.
• Develop and adjust pricing strategies for contracts, project bids, and ongoing customer agreements.
• Review RFQs, bids, and customer requests for accuracy, responsiveness, and alignment with requirements.
• Partner with outside sales to share customer feedback, account activity, and evolving needs.
• Work with engineering, quality, purchasing, and vendors to support technical requirements, specifications, and product changes.
• Stay informed on products, industry standards, customer applications, and competitive offerings.
• Review incoming sales leads and bid activity, and share outcomes with the Inside Sales Manager or Branch Manager.
• Coordinate purchased products with vendors and purchasing to help meet customer order and delivery commitments.
• Complete additional duties as needed to support the team and business goals.

Skills

• Strong understanding of B2B sales principles and professional business practices.
• Ability to deliver excellent customer service while managing multiple priorities.
• Working knowledge of pricing strategy, margin awareness, and account-based selling.
• Clear verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with CRM systems, preferably Salesforce.
• Basic math skills, including measurements and conversions related to product dimensions.
• Ability to learn and communicate product information, applications, and differentiators effectively.
• Comfort working in a manufacturing or industrial environment and learning production flow.

Preferred Skills

• Experience supporting customers in the Petrochemical, PVF, Renewable, Distribution, or Manufacturing industries.
• Three or more years of experience in inside sales.
• Experience working with contracts, project pricing, or MRO agreements.
• Exposure to engineering, quality, purchasing, or vendor coordination in support of customer needs.
• Associate's or bachelor's degree in Marketing, Sales, Business, or a related field.

Horizontal is committed to fostering a welcoming, inclusive, and respectful environment where different perspectives are valued and every team member has the opportunity to contribute and grow. We believe diverse experiences and backgrounds strengthen our teams and improve the service we provide to customers.
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
Please apply through this online posting or by visiting our Job Board at Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $40,000 - $65,000 per year based on qualifications and experience.