Technical Support Engineer / Fort Worth/ Onsite

This is a full-time Technical Support Engineer opportunity based in Fort Worth, TX with a rapidly growing Agritech company focused on IoT-based water monitoring solutions for livestock ranchers. This role blends hands-on hardware troubleshooting with software and connectivity support, working across IoT devices that leverage cellular and satellite networks to deliver real-time data.

This is not your typical support role - it's very hands-on and ideal for someone who enjoys working with physical devices, electrical systems, and real-world problem solving. You'll be a key part of the U.S. team, collaborating directly with engineering and R&D, and helping shape how the product evolves in a growing market. If you like figuring things out, working independently, and getting exposure to both hardware and software in a startup-style environment, this is a strong opportunity for growth and ownership.

Required Skills & Experience
Experience in technical support, field service, or a similar hands-on role
Strong troubleshooting skills across hardware and software environments
Experience with IoT devices, mobile technologies, or connected systems
Ability to read and interpret electrical schematics
Familiarity with electrical systems (120v, 220v, 240v, 480v, relays, contactors)
Strong communication skills and ability to work cross-functionally
Ability to work independently in a fast-paced environment

Desired Skills & Experience
Background in electronics or electrical engineering/technology
Experience soldering or working with physical hardware components
Exposure to cellular or satellite-based systems
Prior experience in agriculture, industrial, or field-based environments
Experience working in a startup or small team setting

What You Will Be Doing
Tech Breakdown
30% IoT Devices & Hardware Troubleshooting
25% Electrical Systems & Diagnostics
20% Connectivity (Cellular/Satellite)
15% Software & Mobile App Support
10% Internal IT & Documentation

Daily Responsibilities
60% Hands On
10% Management Duties
30% Team Collaboration

The Offer
Bonus eligible

You will receive the following benefits:
Medical, Dental, and Vision Insurance
Vacation Time
Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.