National Professional Services Manager

Lead IPA's Professional Services team, driving pharmacy growth, clinical services and member success.

About DBG Health & IPA

DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne. With a team of over 1,500 dedicated professionals, we are committed to delivering affordable and innovative solutions that enhance the wellbeing of all people. Independent Pharmacies of Australia is one of Australia's largest pharmacy networks, supporting independent pharmacies for over 20 years. Through each banner of Independent Pharmacies Australia, member pharmacies have access to market leading trading terms, exciting marketing campaigns, merchandise support, expert professional service leadership, and hassle free technology, including e commerce. Our mission is to unify our network of independent pharmacies to support them in their growth in delivering tailored health solutions that strengthen their local communities. Our values of Pioneering, Accountability, Collaboration, and Tenacity are the PACT that our team members make to be our best every day and work together to deliver this vision and create a great place to work.

Why IPA

IPA is in the middle of an ambitious three year plan to grow from 1,060 member pharmacies to 1,800 - and to make those pharmacies the most capable community pharmacies in Australia. Professional services are central to that vision. We have done the hard work of getting our structure, strategy and culture aligned. Now we're focused on delivery - and on building a team that's genuinely member first, accountable to outcomes and excited about the future of pharmacy. Member NPS is our north star. Your work will move that number.

About the role

As National Professional Services Manager, you will lead a team of four Professional Services Pharmacists and drive the development, implementation, and growth of professional services across the IPA network. You will work closely with member pharmacies to optimise pharmacy practice, increase the uptake of professional services, and maximise available remuneration opportunities through effective program execution. Through strong leadership, coaching, and stakeholder engagement, you will support pharmacies in delivering measurable improvements in business performance, operational excellence, and patient care. This is a highly visible leadership role that combines people leadership, strategy, and execution, with a clear focus on helping independent pharmacies thrive in an evolving healthcare landscape.

Role and Responsibilities

• Lead, coach and develop a team of four Professional Services Pharmacists, fostering a high performing, member focused culture.
• Support independent pharmacies to grow professional services revenue through clinical programs, care plans, 8CPA initiatives, and emerging healthcare opportunities.
• Drive the Catalyst Enhanced Professional Services Program, helping pharmacies evolve from a dispensing focused model to structured clinical care delivery.
• Conduct pharmacy visits, health checks, and business reviews to identify operational improvements, revenue opportunities, and sustainable growth initiatives.
• Develop and deliver training programs, tools, and resources that build capability and support best practice pharmacy operations.
• Drive adoption of key IPA programs and platforms.

Skills and Requirements

• Registered Pharmacist with current AHPRA registration and strong community pharmacy experience.
• Proven people leadership experience, with the ability to coach and develop high performing teams.
• Experience implementing and driving professional services programs that deliver measurable outcomes.
• Strong understanding of 8CPA programs, pharmacy operations, and the evolving scope of pharmacist practice.
• A proactive, forward thinking leader who can identify opportunities, drive change, and execute effectively.
• Commercially astute with strong stakeholder management and communication skills.
• Hands on, practical, and passionate about supporting independent pharmacies through a member first mindset.

Benefits & Perks

• Exclusive discounts on our consumer health, wellness and beauty products.
• Free membership to 28 by Sam Wood - an online program to help Aussies get fit at home and live happier, healthier lives.
• Generous parental leave scheme.
• Access discounted private health insurance through Australian Unity, AIA Health or NIB.
• A values driven business fostering a supportive and friendly team culture.
• Enjoy the ability to work autonomously, empowering you to drive your own success.
• Convenient head office location close to public transport, cafes and restaurants.
• Opportunity to grow your career across all divisions within DBG Health.
• Ability to purchase additional leave to spend more time with family, travelling or studying.
• Explore the option of paying for your vehicle costs through novated leasing.

DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity.