Polish Speaking Customer Service for Banking industry -Remote in Greece
Why This Role Stands Out
This remote Polish-speaking Customer Service role within the banking industry offers excellent training and development opportunities, along with competitive compensation including two extra salaries per year and a relocation package. If you have a passion for customer support and banking, and thrive in a supportive environment, you'll excel in this position. Apply now to join a reputable company and advance your career from Greece!
Quick Overview
Job Description
Patrique Mercier Recruitment FR is thrilled to announce an exciting opening for a Polish Speaking Customer Service Representative within the Banking industry. This role is ideal for individuals who are dedicated to providing exceptional support to Polish-speaking clients, ensuring they have a satisfactory banking experience.
Responsibilities
- Deliver outstanding customer service to Polish-speaking clients via phone, email, and chat, addressing inquiries and providing information about banking products and services.
- Assist customers with account management, transaction inquiries, and general banking-related questions.
- Handle customer complaints and resolve issues efficiently while maintaining a high level of professionalism.
- Provide guidance on banking procedures and help customers navigate through online banking platforms.
- Maintain an up-to-date knowledge of bank products, services, and regulations to offer accurate advice and assistance.
- Document all customer interactions and maintain detailed records for compliance and service improvement.
- Collaborate with internal departments to escalate and address complex customer issues.
- Fluency in Polish and English, both written and spoken.
- Experience in customer service, preferably in the banking or financial services industry.
- Strong communication and interpersonal skills.
- Ability to handle sensitive information with confidentiality.
- Proficiency in customer service software and Microsoft Office Suite.
- Detail-oriented with strong problem-solving capabilities.
- Ability to work effectively in a team-oriented environment.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks