HEXEGEN FIELD SUPPORT TECHNICIAN

The Technician works closely with Engineering and Operations to assemble equipment, wire and plumb subsystems, perform controlled testing, troubleshoot failures, document results, maintain configuration and parts traceability, and prepare systems for safe delivery and customer use. The role includes significant customer interaction before, during, and after equipment installation. The Technician supports customers during the purchasing and delivery process, participates in onsite installation and commissioning, demonstrates proper equipment operation, responds to technical questions, assists with troubleshooting, and coordinates customer feedback with Engineering and Operations. The Technician is expected to represent the company professionally and provide responsive, solutions-oriented customer service throughout the customer relationship.

• Assemble, modify, inspect, test, and troubleshoot electromechanical equipment, prototypes, test fixtures, and production-intent systems in accordance with drawings, work instructions, procedures, and engineering direction.

• Support delivery of hydride hydrogen-storage systems, including mechanical assembly, tubing and fittings, valves, sensors, heaters, electrical components, instrumentation, leak checks, functional checks, documentation, and final configuration verification.

• Special project activities involving hydrogen-system equipment preparation, installation, teardown, inspection, test support, rework, and documentation as assigned by engineering.

• Support fuel-storage and hydrogen-handling equipment, including safe assembly and verification of mechanical, electrical, instrumentation, pressure, vacuum, purge, and gas-interface components within approved procedures.

• Build and troubleshoot low-voltage electrical assemblies, wiring harnesses, power supplies, relays, contactors, switches, sensors, thermocouples, pressure transducers, pumps, fans, heaters, and related controls.

• Perform mechanical fabrication and assembly using common hand and power tools; install tubing, fittings, brackets, enclosures, panels, fasteners, and equipment supports.

• Assist with fuel-cell systems, electrolyzer stack and balance-of-plant equipment, battery storage equipment, solar components, and integrated power-system assemblies as directed by engineering.

• Perform test setup, instrumentation hookup, data collection, inspection, and functional testing; record results accurately and escalate out-of-specification conditions.

• Troubleshoot equipment using drawings, schematics, P&IDs, wiring diagrams, test equipment, and a disciplined fault-isolation approach.

• Support incoming inspection, parts identification, kitting, inventory control, serial/asset tracking, nonconformance identification, replacement-parts sourcing, and build documentation.

• Support preventive maintenance, calibration coordination, spare-parts planning, equipment readiness, housekeeping, and 5S/organized-work-area expectations.

• Prepare systems for shipment and field deployment, including configuration checks, labeling, documentation, tool/spares readiness, and coordination with engineering and project teams.

• Participate in pre-task planning, JSAs, LOTO and other applicable safety processes; stop work and escalate conditions that are unsafe or outside approved procedures.

• Travel to customer, vendor, or test locations when required to support installation, commissioning, troubleshooting, maintenance, demonstration, or acceptance activities.

• High school diploma or GED plus relevant electromechanical, electrical, mechanical, automotive, industrial maintenance, manufacturing, field-service, or technical experience.

• Hands-on ability with mechanical assembly, electrical wiring, troubleshooting, fabrication, and the safe use of hand and power tools.

• Ability to read and work from mechanical drawings, wiring diagrams, schematics, P&IDs, bills of material, procedures, and work instructions.

• Ability to use common electrical and mechanical test/measurement tools appropriate to assigned work.

• Basic computer skills, including Microsoft Office and the ability to enter test, inventory, build, and maintenance information accurately.

• Ability to follow controlled procedures, recognize deviations, document work, and communicate technical issues clearly to engineering and project leadership.

• Valid driver license and ability to travel to customer or project sites as required.