Amazon Connect Product Manager

Job Title: Amazon Connect Product Manager

Location: Plano, TX ( Local to any JPMC office as in-person interview required)

Job Description:

• Proven enterprise product management experience defining, launching, and supporting complex software or customer experience products
• Strong ability to translate business objectives, customer needs, and operational constraints into clear product strategy, roadmaps, and prioritized requirements
• Hands-on experience partnering with engineering, architecture, operations, and business stakeholders to deliver cloud-based platforms and integrations
• Experience leading product discovery, migration planning, adoption, and cost/performance optimization initiatives
• Working knowledge of Agile delivery, backlog management, release planning, SDLC practices, and source-control enabled delivery workflows
• Track record of driving high-impact, reliable, and scalable outcomes in complex enterprise environments
• Data-driven approach to product decisions, including KPI definition, analytics, customer feedback, experimentation, and benefits realization
• Experience defining user journeys, process flows, APIs/integration requirements, and acceptance criteria for technical delivery teams
• Preferred: Product Management certification such as CSPO, Pragmatic, or equivalent; cloud platform familiarity including AWS is beneficial
• A big plus: Amazon Connect/contact center exposure, omnichannel service operations, telephony, IVR, WebRTC, and agent/customer experience familiarity
• Ability to leverage AI capabilities (e.g., GenAI-assisted discovery, market/customer analysis, prioritization, automation, and insight generation) to accelerate product outcomes