SAP Commerce Business Analyst

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Key Responsibilities:

• Gather, analyze, and document business requirements for SAP Commerce (Hybris) solutions.

• Act as a liaison between business users and technical teams to translate requirements into functional specifications.

• Define and document workflows, use cases, user stories, and business process diagrams.

• Work closely with developers, testers, and project managers to ensure successful implementation.

• Support UAT (User Acceptance Testing) by defining test scenarios and assisting business users.

• Identify gaps between business needs and SAP Commerce capabilities and propose suitable solutions.

• Assist in data migration, integration, and configuration activities.

• Perform configuration and Data Management Activities in SAP Commerce Back Office.

• Provide training and support to business users on SAP Commerce functionalities.

Required Skills & Qualifications:

• Experience: 5+ years as a Business Analyst in SAP Commerce (Hybris)

• Strong understanding of B2B/B2C eCommerce processes and customer journeys.

• Knowledge of SAP Commerce modules (Product Content Management, Order Management, Customer Service, etc.).

• Experience with Agile/Scrum methodologies and writing user stories.

• Hands-on experience with JIRA, Confluence, and other project management tools.

• Strong communication and stakeholder management skills.

• Ability to troubleshoot and provide solutions for business process issues.

• Experience in SAP ERP or S/4HANA integrations with SAP Commerce.

• Experience working with cloud-based deployments (e.g., SAP Commerce Cloud).

B.E./B.Tech

Preferred Qualifications:

• SAP Commerce (Hybris) certification is a plus.

• MBA in Sales & Marketing