Customer service expert

Customer Service Expert | Paisley, United Kingdom | On-site | £12.71 per hour

We are hiring for a globally recognised leader in customer experience management, known for its commitment to employee development and award-winning workplace culture. This organisation is dedicated to delivering exceptional service and making a real difference for its clients and customers. Join a dynamic team that values collaboration and supports individual growth.

The Role

• Answer inbound calls to support students with university loan applications, including payments, eligibility, and funding.
• Provide comprehensive assistance and information to students and their families regarding financial aid.
• Play a crucial role in helping students achieve their academic future by supporting their financial needs.
• Manage a high volume of customer interactions in a fast-paced contact centre environment.
• Navigate multiple complex systems accurately and efficiently to resolve customer queries.
• Handle challenging calls with resilience, aiming to achieve quality and average handling time targets.

What You'll Need

• Proven ability to build rapport and interact effectively with diverse individuals.
• Strong PC skills and the ability to learn and utilise new systems.
• Excellent communication, listening, and problem-solving skills.
• Open-mindedness, critical thinking, and a solution-oriented approach.
• The ability to adapt to a virtual training environment and engage with trainers and peers.
• Resilience and determination to handle challenging customer interactions professionally.

What's On Offer

• Paid, comprehensive training program, including classroom and virtual "Nesting" phases.
• Opportunities for fast-tracked career progression through an internal development path.
• Access to a wide range of employee benefits, including an Employee Assistance Programme, health support, and retail discounts.
• A supportive team environment with opportunities for engagement and social events.
• The chance to make a meaningful impact by assisting students with their educational financing.

Apply via Haystack today!