Technical Business Analyst ( Maximo)

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

About the role:

We are looking for a Technical Business Analyst (Maximo) and play a key role in optimising and enhancing critical asset management solutions. Working closely with stakeholders and technical teams, you'll help drive improvements, translate business requirements into effective solutions, and maximise the value of our Maximo platform.

You'll work closely with operational teams, technical specialists and third-party vendors to support, enhance and optimise mobile applications that are central to day-to-day business activities. From gathering business requirements and delivering application improvements to troubleshooting complex issues and supporting new releases, you'll help ensure technology continues to meet the evolving needs of the business.

This is an opportunity to make a real impact by driving user adoption, improving operational processes and helping shape the future of enterprise mobile technology within a business that values innovation, collaboration and continuous improvement.

As a Mobile Applications Specialist, you will:

• Act as the subject matter expert for enterprise mobile applications supporting field-based operations.
• Work closely with business stakeholders to understand operational requirements and translate them into effective application solutions.
• Configure, test and support application enhancements, releases and upgrades.
• Investigate, troubleshoot and resolve complex application issues, working alongside internal support teams and external vendors where required.
• Support the continuous improvement of mobile applications through user feedback and operational insight.
• Promote user adoption by providing guidance, training and ongoing support to end users.
• Ensure applications remain compliant with governance, security and change management processes.
• Support application integrations and data flows between enterprise systems.
• Collaborate with technical and operational teams to deliver reliable, scalable and user-focused mobile solutions.
• Contribute to the ongoing development of mobile application standards, documentation and best practices.

• Significant experience supporting enterprise mobile applications within complex business environments.
• Experience working with IBM Maximo Mobile and/or IBM Maximo Application Suite (MAS).
• Understanding of Enterprise Asset Management (EAM) processes and field operations.
• Experience supporting mobile workforces within utilities, energy, infrastructure or other asset-intensive industries.
• Knowledge of enterprise application integrations, REST APIs and data flows.
• Experience supporting application testing, releases and change management activities.
• Strong stakeholder management skills with the ability to engage both technical and non-technical audiences.
• Excellent analytical and problem-solving skills with a proactive approach to identifying improvements.
• Customer-focused with a collaborative approach to delivering business value.

Desirable experience:

• Experience with Skylark Transfer of Control.
• Knowledge of ServiceNow.
• Experience working within Agile or Scrum delivery environments.
• Familiarity with mobile device management principles.

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.

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