Quick overview
Job description
About the Role
Join an early-stage AI startup as its first dedicated Customer Success Manager. You will own the post-sale customer journey and help build the company's customer success function, partnering closely with customers and the product team to drive adoption and inform the roadmap.
What You'll Do
Manage enterprise customers through onboarding, adoption, renewals, and expansion.
Lead customer discovery and enablement calls, helping teams match business needs to AI use cases and adopt the product.
Capture customer feedback, bugs, and feature requests and share them with product and company leadership.
Partner with forward-deployed engineering on proof-of-concept to paid conversions.
Find practical ways to address customer goals using AI capabilities and enterprise integrations.
What We're Looking For
Five to seven years of customer success experience, ideally at an early-stage AI company.
Experience proactively managing customer relationships beyond reactive support, including adoption, renewals, and expansion.
Hands-on experience coaching non-technical customers to use AI in their day-to-day work, such as through enablement sessions, prompt guidance, or usage playbooks.
Experience supporting AI products that customers can prompt or configure themselves.
Familiarity with product-led growth and enterprise sales motions.
Comfort working with tools such as Slack, Jira, GitHub, Confluence, and AI/LLM products.
Compensation & Benefits
Base salary: $130,000 to $160,000 annually. Visa sponsorship is not available.
Location
Hybrid in San Francisco, California. Atlanta, Georgia is also listed as a location.
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