Shop Technician - Part Time (Backcountry)

What you get to do every day:

• Assemble, maintain and repair outdoor gear and equipment, including bicycles, ski & snowboard equipment, watercraft, camping gear, and other outdoor equipment.
• Perform quality assurance checks on all products prior to customer delivery.
• Provide product information, advice, and recommendations to customers
• Provide support to sales associates with product knowledge and recommendations.
• Keep the shop organized and tidy, including maintaining an inventory of necessary tools and supplies.
• Work collaboratively with the team to meet sales goals and provide exceptional customer service.
• Develop and maintain knowledge of products, industry trends, and competitors
• Other duties as assigned by management team and Lead Shop Tech.
• Greet and assist customers with their purchases
• Process sales transactions accurately and efficiently
• Maintain a clean and organized store environment
• Manage inventory levels and restock merchandise
• Participate in company-wide promotions and marketing campaigns
• Continuously strive to improve customer satisfaction and exceed sales targets

What you bring to the role:

• 2+ years of experience as a retail shop technician.
• Strong mechanical aptitude and technical skills with outdoor gear and equipment.
• Excellent customer service skills and ability to communicate effectively with customers.
• Ability to work independently, manage multiple tasks, and prioritize effectively.
• Knowledge of the latest industry trends and products.
• Ability to work flexible hours, including weekends and evenings.
• Must be able to lift up to 50 pounds.
• High school diploma or equivalent.
• Technical certifications related to outdoor gear and equipment preferred.

Physical Requirements:

• Ability to communicate verbally and work cooperatively with associates and customers

• Ability to remain standing for up to 5 hours at a time

• Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor

• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor

• Ability to lift and/or move merchandise weighing up to 50 lbs.

• Ability to ascend/descend ladders to retrieve and/or move merchandise

• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work

• Must have a flexible schedule, including availability for nights, weekends, and holidays

• Regular and predictable attendance