Animal Care Assistant/Client Care Advisor

Are you passionate about animal welfare and delivering exceptional customer care? We are looking for a caring, enthusiastic and motivated Animal Care Assistant to join our friendly team.

This is a varied role combining hands-on animal care, clinical support and reception duties, making it ideal for someone who enjoys working with both animals and people in a busy veterinary environment.

 

This is a varied role combining hands-on animal care, clinical support and reception duties, making it ideal for someone who enjoys working with both animals and people in a busy veterinary environment.

 

As an Animal Care Assistant, you will play an important role in supporting our veterinary and nursing teams while helping to ensure clients receive a welcoming and professional experience. No two days are the same, and you will be involved in a wide range of tasks that contribute to the smooth running of the practice.

Key Responsibilities
*Providing a supportive, caring and compassionate environment for patients.
*Assisting with patient care, handling and restraint.
*Supporting laboratory procedures and sample processing.
*Carrying out pharmacy duties including unpacking orders, stock rotation, stock takes and labelling.
*Cleaning, maintaining and sterilising veterinary instruments and equipment.
*Maintaining high standards of hygiene and aseptic practice throughout clinical areas.
*Supporting laundry and general housekeeping duties.
*Welcoming clients and providing a professional first point of contact.
*Scheduling appointments and managing the practice diary.
*Answering telephone calls and responding to email enquiries.
*Maintaining accurate client and patient records.
*Processing payments and assisting with client account enquiries.
*Supporting administrative tasks and the day-to-day running of the practice.
*Working collaboratively with the veterinary, nursing and reception teams to provide outstanding patient and client care.

*Full time 40hrs Monday - Friday 1 in 10 weekends (Sat 9am - 1pm) Shift start times vary from 7am to 11.30am (8hr day inc 1 hr lunch)

 

 

 

 

* A caring, professional approach with a genuine interest in animal welfare

* Good communication skills and the ability to work collaboratively with colleagues and clients

* Strong organisational skills and the ability to manage tasks effectively in a busy environment

* A proactive attitude to learning, with openness to feedback and development

* Experience of working with animals in either a clinical or non-clinical setting would be advantageous

 

 

 

* Structured development opportunities, including access to VCA development programmes and apprenticeships

* Clear career pathways with progression opportunities into Student Veterinary Nurse roles and beyond

* Supportive, collaborative teams focused on delivering high-quality patient and client care

* A values-led culture focused on care, community and continuous improvement

 

 

* 6.6 weeks' annual leave plus your birthday off

* Increasing holiday allowance based on length of service

* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay

* Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria

* Learning and development opportunities via the inspiring vet care Academy

* Pension scheme

* Discounted veterinary care

* Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers