Success coach

Are you ready to join our coaching team?

SHE-com is the world's fastest growing community for female ecommerce brand owners. We are on a mission to empower women to launch, grow, and scale their online brands with confidence, clarity, and a lot of fun along the way. We simplify the complexities of online business with practical strategies, expert coaching, and a vibrant, supportive community.

SHE-com An Australian-based community headquartered on the Gold Coast, designed by and for women in ecommerce. We provide coaching programs, events, retreats, and conferences to empower female entrepreneurs at every stage of their journey. Our founder Lisa Jones, a multi-million-dollar brand owner, created SHE-com to support the rapidly growing wave of female-led ecommerce businesses across Australia. Seeing their potential and the lack of tailored resources, Lisa built a space to empower these women to succeed. What we offer SHE-com supports start-ups, scale-ups, and multi-million-dollar businesses with mentoring, training, awards, networking, live events, and curated tools. We provide the resources they need to focus on scaling and thriving in their industries. Our community By 2025, our community will connect over 75,000 female founders who collectively generate hundreds of millions of dollars in revenue, solidifying SHE-com as Australia's leading network for women in ecommerce. Success Coach Full-Time Remote (Australia-based preferred) About the role

We are looking for an enthusiastic Success Coach to join our team and become the ultimate support partner for our members. You will play a critical role in helping women win in their first month inside our programs, setting them up for long-term success, and ensuring they feel supported every step of the way.

As a Success Coach, you will:

• Welcome new members into our coaching programs and guide them through their first month
• Answer member questions, resolve challenges, and provide thoughtful feedback
• Manage our member community chat groups, fostering connection and positivity
• Help troubleshoot payment issues and ensure smooth membership access
• Celebrate member wins and help them stay motivated on their journey
• Collaborate with our coaching and operations team to flag trends, feedback, and opportunities to improve member experience

Who you are

You are:

• Passionate about supporting women in business and genuinely care about their success
• An excellent communicator, both in writing and on video or calls
• Organised and proactive, with strong problem-solving skills
• Comfortable managing multiple conversations and tasks at once
• Positive, energetic, and able to motivate and uplift others
• Experienced in customer service, coaching, or community management
• Experienced in ecommerce, either by working for an online brand or running your own. You understand the challenges, language, and pace of ecommerce and can speak with empathy and authority.
• Be part of an inspiring team of women who are passionate about changing lives
• Work in a flexible, remote-first environment
• Access to SHE-com's programs and resources for your own growth
• Make a meaningful impact in the lives of hundreds of women entrepreneurs

SHE-com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees .