Customer Service - Vodafone Ireland

Customer Service | Lisburn, United Kingdom | Hybrid | £12.21 per hour

This employer is a leading customer experience management company partnering with a prominent telecommunications provider. They are seeking a dedicated professional to manage corporate client relationships within a dynamic, fast-paced environment. The role offers the opportunity to contribute to exceptional customer service and develop within a reputable organisation known for its commitment to employee growth.

The Role

• Serve as the primary point of contact for corporate customers, managing their accounts via phone, chat, and email.
• Build and maintain strong working relationships with clients and internal account managers.
• Provide insights into customer accounts and suggest service enhancements.
• Communicate customer requirements clearly, positively, and with a customer-focused message.
• Handle administrative tasks related to customer accounts, including reporting and analysis.
• Collaborate with internal departments to ensure complete resolution of customer issues.

What You'll Need

• Previous Service Management experience is essential.
• A-Level standard education or equivalent, or experience working with clients in a Business-to-Business environment.
• High proficiency in Microsoft Excel.
• Excellent interpersonal skills with the ability to build rapport and trust.
• Strong time management and organisational skills.
• Ability to work under pressure in a target-driven environment.

What's On Offer

• Genuine career progression opportunities through internal development programmes.
• Performance recognition schemes.
• A hybrid work model with 3 days per month in the office.
• Access to employee benefits including discounted gym membership and holiday entitlement.

Apply via Haystack today!