Data Center Warranty Manager - On-site

Key Responsibilities

1. Warranty & Defects Management

• Track and manage warranty issues/periods for all systems (electrical, mechanical, IT infrastructure)
• Log, prioritize, and resolve defects discovered after handover
• Ensure vendors meet contractual warranty obligations
• Maintain an issue tracking system

2. Vendor & Contractor Coordination

• Act as the primary contact for OEMs and contractors during warranty phase
• Escalate unresolved issues and monitor/enforce SLAs
• Coordinate site visits and remediation work

3. Transition to Operations (Aftercare Phase)

• Support smooth transition from project delivery to operations
• Ensure all documentation, warranties, and asset data are complete

4. Incident & Root Cause Analysis

• Assist investigations into post-handover failures
• Co-ordinate RCA (Root Cause Analysis) and ensure corrective actions
• Assist mitigation to ensure prevention of repeat failures across sites

5. Reporting & Governance

• Provide regular reports on open defects, warranty claims status, vendor performance
• Track KPIs like time to resolution & defect recurrence rate

6. Risk & Compliance

• Support compliance with contractual obligations, safety standards, and operational readiness criteria.
• Identify risks during warranty phase and mitigate proactively.

Requirements

• Good understanding of Electrical systems (UPS, switchgear, generators), Mechanical systems (HVAC, chillers, CRAC units), and Data center infrastructure (Tier III/IV concepts).
• Between 1–3+ years in Data center construction, commissioning, or operations, Experience with mission-critical environments.
• Familiarity with Ticketing systems like CMMS / asset tools, Excel / Power BI dashboards, Document control systems.
• Bachelor’s degree in: Electrical Engineering, Mechanical Engineering, or Construction Management
• Certifications (preferred): PMP (Project Management Professional), CDCP / CDCS (Data Center certifications)
• Full Driving License