Sales Associate for Live Chat Support

Job Description
Job Description
Job Summary
Liberty Buick is seeking a customer-focused and results-driven Sales Associate – Live Chat Support to engage with online visitors, answer inquiries, and help convert website traffic into dealership appointments and sales opportunities. The ideal candidate has excellent written communication skills, a positive attitude, and the ability to provide exceptional customer service in a fast-paced environment.

Key Responsibilities
Respond promptly and professionally to customer inquiries via live chat. Assist customers with questions about new and pre-owned vehicle inventory, pricing, financing, promotions, and dealership services. Qualify leads by gathering customer information and identifying their vehicle needs. Schedule sales appointments for customers with dealership sales consultants. Follow up with online leads through chat, email, text, or phone as appropriate. Maintain accurate customer records and interaction notes in the dealership's CRM system.

Provide accurate information while ensuring a positive and engaging customer experience. Collaborate with the sales, finance, and service departments to address customer needs. Meet or exceed lead response time, appointment-setting, and customer satisfaction goals. Stay up to date on current vehicle models, features, incentives, and dealership promotions. Qualifications
High school diploma or equivalent; associate's or bachelor's degree is a plus. Previous experience in customer service, sales, live chat, or call center support preferred.

Excellent written communication, grammar, and typing skills. Strong interpersonal and problem-solving abilities. Ability to multitask and manage multiple chat conversations simultaneously. Proficiency with CRM systems, live chat platforms, and Microsoft Office or Google Workspace. Ability to work flexible schedules, including evenings, weekends, and holidays as needed. Automotive dealership experience is a plus but not required.

Preferred Skills
Strong sales and customer relationship-building skills. Active listening and needs assessment. Attention to detail and accuracy. Professional, friendly, and customer-first attitude. Ability to work independently and as part of a team. Comfortable working in a performance-driven environment with measurable goals. Performance Metrics
Live chat response time. Customer satisfaction (CSAT) scores. Lead conversion rate. Appointment-setting rate. Sales opportunities generated. CRM data accuracy and follow-up compliance.

Benefits
Competitive salary plus performance incentives (where applicable). Health, dental, and vision insurance. Paid time off and holidays. Retirement savings plan (401(k), if offered). Employee discounts. Paid training and career advancement opportunities. Supportive team environment.