Helpdesk+VDI Exp_Local to Denver CO_w2

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

We are looking to fill  a position for Helpdesk in Denver CO.

Selected person will be responsible to supporting a Virtual Desktop Infrastructure (VDI) environment. We are currently seeking a technician to:

· First and second tier troubleshooting of user reported issues

· Keep customer informed on status of any outages

• · Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

• · Documents, tracks, and monitors the problem to ensure a timely resolution.

• · Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.

In person  interview is acceptable.