Senior Event Manager - Hilton Chicago

The beautiful Hilton Chicago, located in the heart of the Windy City on South Michigan Avenue, is seeking a talented Senior Event Manager to join our team! With 1,544 guest rooms and more than 234,000 square feet of meeting space, this is an exciting opportunity to create memorable experiences, bring events to life, and deliver exceptional service.

Schedule: Open availability required based on events and group needs
Salaried Based: $76,000-$78,000 annually based on experience. This position is eligible for a quarterly incentive subject to bonus plans guidelines
Additional benefits: Complimentary Meals in the team member restaurant, Complimentary access to the hotel athletic club, and discounted parking

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Senior Event Manager, you’re not just overseeing all aspects of planning and execution for complex events – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Execute complex events: Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience
• Own the client relationship: Build trust and rapport as the primary point of contact throughout the event lifecycle; proactively manage expectations, resolve issues, and ensure a memorable client experience
• Maximize revenue opportunities: Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience
• Guide team performance: Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service
• Support leadership and decision-making: Step in for senior leaders as needed; navigate complex challenges by analyzing situations and making informed decisions

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.