Application Support Analyst

Description

We are looking for an Application Support Analyst to join a municipal technology team in Florida. This contract-to-permanent position is ideal for someone who enjoys supporting enterprise applications, resolving technical issues, and working closely with business users to keep critical systems running smoothly. The role is fully onsite and focuses on application administration, integration support, reporting, and ongoing system improvement across key business platforms.

Responsibilities:
Provide day-to-day support for enterprise applications, troubleshoot functional and technical issues, and ensure reliable system performance for end users.
Administer and support Tyler Technologies Munis and related business applications used across departmental operations.
Monitor, maintain, and assist with integrations between core platforms, including ERP, content management, and timekeeping systems.
Investigate data discrepancies, perform root-cause analysis, and partner with internal stakeholders to resolve system and process issues.
Create, run, and refine SQL queries, reports, and data extracts to support operational and business reporting needs.
Coordinate application installations, deployments, configuration updates, and testing activities in alignment with business requirements.
Collaborate with technical and functional teams to document application behavior, support procedures, and configuration changes.
Assist with future application enhancements and system-related projects, including support for expanding Tyler-based solutions such as work order functionality.

Requirements

Hands-on experience supporting enterprise business applications in an application support, systems analyst, or similar role.
Working knowledge of Tyler Technologies Munis, with the ability to support users and troubleshoot application-related issues.
Experience supporting software integrations between business systems and resolving interface-related problems.
Proficiency in SQL for querying data, validating results, and supporting reporting requests.
Familiarity with Laserfiche or comparable content management platforms used in operational environments.
Experience with application deployment, installation, configuration, and post-implementation support activities.
Strong analytical skills with the ability to interpret data, identify issues, and communicate solutions clearly.
Ability to work onsite in Delray Beach, Florida, in a collaborative Monday through Friday support environment.

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