Senior Director, Enterprise Infrastructure

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

WHAT WE’LL NEED

The Senior Director, Enterprise Technology Infrastructure role is to own the reliability, resiliency, security, and scalability of the enterprise technology platforms that enable team members, restaurant operations and digital growth. This role will plan, organize, and manage staff and overall operations to ensure the reliability and optimal cost of the organization’s IT infrastructure. This includes defining enterprise infrastructure strategy and roadmap that includes envisioning, planning, designing, maintaining, supporting, and optimizing key functional areas, including enterprise architecture for infrastructure platforms (network/voice infrastructure, server/storage infrastructure, backup systems, telecommunications, end user computing and workplace productivity solutions,) identity management platforms, global cloud strategy, cloud governance including FinOps/cloud economics, global infrastructure operations including site reliability engineering and management of SaaS platform integrations.

This leader will also own the governance, integration and operational support activities around enterprise technology infrastructure. Establish and mature Site Reliability Engineering practices including observability, service reliability, incident response, SLOs, and SLIs. In addition they will plan, organize, and manage service desk staff and tooling to assure optimal client satisfaction with delivery of IT services to the business at Wingstop’s Global Support Center (GSC). This involves leading the prioritization and directing activities to resolve hardware and software problems timely and to root cause minimizing impact to end users and productivity.

Manage and set priorities for the evaluation, design, operations, and maintenance of all enterprise technology infrastructure systems, including LANs, WANs, voice systems, Internet, intranet, security, wireless implementations, servers, server virtualization, cloud, storage, backup, PC platforms, mobile platforms, identity access management platforms, API Integrations, enterprise software packaging and deployment and other infrastructure systems as assigned.

Partner with Information Security leadership to ensure infrastructure platforms meet enterprise security, compliance and risk management requirements. Ensure secure-by-design principles across cloud, SaaS, endpoint, network and infrastructure platforms.

Own enterprise disaster recovery and business continuity strategy for infrastructure platforms. Define and test recovery objectives (RTO/RPO) for critical business services.

Direct and manage a contingent of analysts, engineers, and project managers , and where necessary, conduct performance reviews and corrective action.

Working closely with a peer team of Directors emphasizing collaboration and joint effort to ensure that the organization’s corporate infrastructure and service needs and met and/or exceeded.

Set and achieve goals necessary for evaluating emerging technologies, driving modernization initiatives, and optimization of IT infrastructure focusing on people, processes and technology.

Staff development and succession planning with a strong emphasis on coaching, mentoring, and identifying needed training and educational programs.

Work with Cross functional Leadership to develop annual and long-range technology plans. Including developing annual budgets and managing spending to approved budget.

WHAT YOU’LL NEED

• B.S. degree in a computer science, information technology, computer related discipline or 15+ years of progressive IT work experience in an infrastructure environment with at least 8 years of supervisory or management experience

• Team Player with proven leadership, communication, organizational, and relationship management skills. The role requires significant interaction with many different teams across multiple locations.

• Self-motivated, with keen attention to detail and excellent judgment skills.

• Ability to establish new standards for quality, performance and productivity.

• Ability to translate technology investments into measurable business outcomes

• Must have excellent writing and communication skills, strong communicator with ability to maintain open communication with internal employees, managers and customers as needed.

• Experience with VPN, firewalls, network monitoring and strong understanding of LAN/WAN network infrastructure network

• Expertise with server, application, and desktop virtualization.

• Demonstrated experience with a global mindset leading enterprise cloud platforms (Aure,AWS, GCP), Site Reliability Engineering organizations, and large-scale SaaS ecosystems.

• Experience designing/architecting, implementing, and maintaining server and storage platforms.

• Experience with various Intel based computing systems including desktop, laptop, and server class machines.

• Experience with laptop and server patching tools and technologies

• Expertise with data backup, replication, and encryption technologies.

• Experience managing end user support resources to deliver outstanding service to the business users.

• Experience implementing, migrating to, and supporting cloud platforms and applications such as Office 365, Azure, AWS, or other major infrastructure platforms and software-as-a-service offerings.

• Experience with Cisco Meraki and/or Palo Alto networking hardware including routers, switches, and firewalls.

• Experience managing Microsoft Windows server and PC, Linux and Apple operating systems in an enterprise environment.

• Experience with modern service desk/ticketing tools (e.g.: ServiceNow, Jira Service Desk, Salesforce)

• Experience leading infrastructure and platform strategies that support enterprise AI initiatives, including cloud-native architectures, data platforms, automation frameworks and emerging AI technologies

• Proven success driving enterprise modernization, cloud transformation, operational excellence and reliability programs

• Ability to influence cross-functional business stakeholders and enterprise priorities.

• Manage strategic relationships with cloud providers, SaaS vendors, managed service providers and infrastructure suppliers.

• Negotiate contracts and service level agreements

• Prior experience as a people manager required

WHO YOU ARE

No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.

You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.

You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.

You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.

You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.

BENEFITS

FLAVOR PERKS:

• Unlimited paid time off for exempt employees

• One paid volunteer day of your choice

• Competitive bonus structure for eligible roles

• Team member stock purchase plan

• Health savings or flexible spending account options

• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)

• Comprehensive medical, dental, and vision benefits

• Basic life and AD&D insurance provided

• Pet insurance

• Education Assistance

• Wellness reimbursement program

• Paid maternity and paternity leave

FUN IS THE BEST FLAVOR:

• Lunch provided every Tuesday and Thursday in office

• Discount on Wingstop gift cards

• Onsite game room

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.