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NEURAGym Manager - NEURAGym (human)

Neura Robotics GmbhHeilbronn🇩🇪Germany

Why this role stands out

Take the lead in pioneering the future of robotics by launching and scaling the NEURAGym, where you will shape operational playbooks and drive innovation at the forefront of AI-driven technology. This role is perfect for a dynamic leader who thrives on building multidisciplinary teams and turning complex, first-of-a-kind initiatives into seamless, high-impact customer experiences. Apply now to play a pivotal role in evolving Neura Robotics’ business model while advancing your career at the cutting edge of the industry.

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationHeilbronn, Germany
RoboticsCustomer Success

Job description

Your mission & challenges

  • Launch and operate a NEURAGym, proving the service and creating the playbook for future facilities

  • Lead the on-site team (AI Trainer, Robotics Trainer, Logistics) and coordinate the wider support network - Cloud Support, Robotics Service, IT - to deliver a seamless customer experience

  • Own the full customer operations journey - from feasibility check through day-to-day execution to a validated skill running on the robot and ready for roll-out at the customer’s site

  • Monitor utilisation, cost and customer feedback; propose layout, workflow or tooling changes that lift efficiency and business value

  • Feed ground-level insights to the RoboGym Product team, shaping processes, KPIs and the evolving business model

  • Manage the essentials - budget, assets, facility basics and IT uptime - so the team and customers can focus on teaching robots

What we can look forward to

Must have:

  • Degree in Engineering, Applied Sciences, Operations Management or a related field

  • 5 + years leading customer-facing tech operations OR managing large-scale product / programme roll-outs in domains such as robotics, advanced manufacturing, autonomous systems, or cloud services

  • Proven leadership of multidisciplinary teams with direct responsibility for external-customer success

  • Demonstrated ability to turn first-of-a-kind initiatives into clear processes, metrics and playbooks

  • Comfortable switching between technical discussions (robotics, AI pipelines, cloud infra) and business topics (budgets, utilisation, customer value)

  • Data-driven mindset: able to define and refine KPIs that balance efficiency, cost and customer impact

  • Experience managing site-level budgets and coordinating vendors or external service providers

Nice to have:

  • Exposure to cloud-based ML infrastructure or IT support workflows

  • Excellent written and verbal communication; fluent in English and German

  • Hands-on, problem-solving attitude; thrives on keeping multiple projects moving in a fast-changing environment

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ApplyOr apply on Neura Robotics Gmbh's site