Applications Manager

Role: Applications Manager

Package: Pension, Unlimited leave, Flexible working, Healthcare Cash Plan

Location: Hybrid, London Office 2x a week

Purpose of the role

Corndel relies on a broad range of business applications to support learners, clients and colleagues. As these platforms become increasingly important to our operations, we need someone to take ownership of how they are configured, supported, integrated and improved.

The Applications Manager will be responsible for the day-to-day management of Corndel’s application estate, ensuring systems are reliable, well adopted and aligned to business processes. Initially this will include platforms such as Aptem, Monday.com, HubSpot, Microsoft 365 and other core business applications.

Working closely with colleagues across the business, the role will identify opportunities to improve processes, increase adoption, reduce manual activity and ensure Corndel receives maximum value from its technology investments.

Key responsibilities

1. Application ownership and administration

• Act as the primary owner for assigned business applications.

• Configure, administer and maintain application settings, workflows, permissions and integrations.

• Ensure applications remain reliable, secure and fit for purpose.

• Manage application upgrades, feature releases and configuration changes.

• Maintain application documentation, procedures and support material.

2. Business improvement and requirements management

• Work with business teams to understand current processes and pain points.

• Translate business requirements into application changes or enhancements.

• Identify opportunities to automate manual processes and improve efficiency.

• Support new initiatives, programmes and operational changes through effective system configuration.

• Ensure applications are used consistently and in line with agreed processes.

3. Vendor and licence management

• Manage day-to-day relationships with software suppliers and implementation partners.

• Monitor vendor performance and ensure service issues are addressed promptly.

• Manage software licensing, renewals and user access.

• Identify opportunities to consolidate licences and reduce unnecessary spend.

• Support contract reviews and renewal discussions.

4. User support and adoption

• Act as an escalation point for application-related issues and queries.

• Develop guidance, training materials and user documentation.

• Deliver training and knowledge-sharing sessions where required.

• Monitor application usage and identify opportunities to improve adoption.

• Promote best-practice use of business systems.

5. Integration and technical coordination

• Support integrations between business systems.

• Work with IT, Data and third-party suppliers to resolve technical issues.

• Assist with testing, release management and application change activities.

• Ensure integrations, automations and configuration changes are documented.

• Support data quality and consistency across systems.

6. Application review and continuous improvement

• Maintain an inventory of business applications, owners and vendors.

• Review application usage, adoption and effectiveness.

• Identify duplicated functionality and underutilised capability.

• Recommend improvements, enhancements and rationalisation opportunities.

• Provide regular reporting on application health, usage and risks.

Skills and experience

Essential

• Experience managing business applications in a medium or large organisation.

• Experience configuring SaaS platforms and enterprise applications.

• Strong understanding of application administration and support.

• Experience gathering business requirements and delivering system improvements.

• Experience managing software vendors and service providers.

• Understanding of integrations, APIs and workflow automation.

• Strong stakeholder management and communication skills.

• Ability to balance operational support with continuous improvement activity.

Desirable

• Experience with Aptem, Monday.com, HubSpot, Salesforce or similar platforms.

• Experience supporting learning, education or professional services organisations.

• Familiarity with ITIL or structured service-management approaches.

• Understanding of information security and data protection requirements.

Reporting and Relationships

• Reports to: IT Director

• Internal: IT team, Data team, AI team, Product and Commercial teams, Operational teams, Change & Transformation, End users

• External: Application vendors, technical partners, consultants

Why join Corndel?

• We're committed to having a fully inclusive, welcoming and safe culture and always striving to improve.

• We provide an environment that is truly flexible and supportive, somewhere you will have autonomy over your role.

• We're a leader in our field, with quality and excellence at the heart of what we do.

We welcome applications from candidates of all backgrounds. However, please note that we’re currently unable to offer visa sponsorship, so you’ll need to have existing right to work in the UK to be considered for this role.

As part of our commitment to create an inclusive workplace where all colleagues can be their true selves, excel in their roles and progress in their careers, we recognise the importance of embracing the diversity in the working population and making Corndel a fully accessible employer.

As Corndel is a Disability Confident Employer, we make sure that a fair and proportionate number of disabled applicants who meet the minimum criteria for a job will be offered an interview. If you would like to be considered under this scheme, when submitting your application, please select the appropriate option to let us know that you have a disability. Please note this does not mean that all disabled people are entitled to an interview, in some recruitment situations such as peak times, we might need to limit the overall numbers of interviews we offer.

If you have a disability that might affect any stage of the recruitment process, please let us know about any help or reasonable adjustments you need before any interview or assessment. We’ll work with you to make sure any appropriate support is in place and make the application process a more positive experience.

Corndel is committed to safeguarding and safer recruitment practices and will undertake pre-employment checks on the successful candidate, including Standard DBS Disclosure.

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