Continuous Improvement Manager

POSITION SUMMARY

The Continuous Improvement Manager will drive a culture of continuous improvement across the region by identifying inefficiencies, leading structured improvement projects, coaching teams on problem-solving methodologies, and embedding Lean and Six Sigma practices into daily operations. This role acts as a trusted advisor to regional and site leadership, ensuring sustainable performance gains across Safety, Quality, Delivery, Cost, and People (SQDCP). The successful candidate will have a strategic mindset with a hands-on approach, to optimise performance and support business growth.

RESPONSIBILITIES

• Manage a pipeline of improvement projects aligned to the strategic priorities, ensuring delivery through structured action tracking.
• Apply structured methodologies (DMAIC, PDCA, A3 Problem Solving) to define problems, measure baselines, analyse root causes, implement solutions, and sustain control.
• Drive waste reduction initiatives targeting quality, cost, lead time, and productivity improvements.
• Champion a culture of continuous improvement by identifying efficiency gains, standardising processes, and sharing best practices across Regions, countries and functions to achieve Strategic objectives.
• Lead and facilitate improvement initiatives across the region through improvement workshops, Kaizen events and Business Process Transformation projects.
• Support the organisation’s Lean Six Sigma belt certification programme by coaching and mentoring Green Belt and Yellow Belt candidates.
• Coach local teams on performance tools, reporting standards, governance disciplines, and structured problem-solving techniques.
• Mentor employees at all levels to develop a continuous improvement mindset and embed CI into daily work routines.
• Partner with business functions (within and outside of the Services team) to ensure effective service delivery.

QUALIFICATIONS & SKILLS

• Bachelor’s degree in Engineering, Business, Operations Management, or a related field.
• Lean Six Sigma Black Belt Certification
• 3–5+ years of experience in continuous improvement, operational excellence, or process improvement roles.
• Proven track record of leading Kaizen events, DMAIC & Lean projects, and delivering measurable results.
• Strong analytical skills with the ability to interpret data, identify trends, and translate insights into action.
• Excellent communication and influencing skills — ability to engage stakeholders from front-line employees to senior executives.

Desirable Requirements

• Experience in a multi-site, multi-country, or matrixed organisation.
• Project management certification (PMP, PRINCE2, or equivalent).
• Experience coaching and developing Lean / Six Sigma belt candidates.
• Change management experience or certification (e.g., Prosci, ADKAR).
• Strong leadership skills with the ability to manage diverse teams across multiple regions.
• Excellent communication, conflict resolution and negotiation skills.

TRAVEL TIME REQUIRED

• 25%