Quick Overview
Seniority
Mid Senior
Employment type
Full Time
Work mode
On Site
Location
Pune, India
Posted
2 weeks ago
ComplianceTechnical Support
Job Description
Everseen: A leader in vision AI solutions for the world’s leading retailers.
The Role
As an Sr. QA - Technical Support, you will be responsible for monitoring, evaluating, and improving the quality of technical support interactions to ensure a high level of customer satisfaction and operational excellence. You will work closely with Tech Support Engineers, Subject Matter Experts (SMEs), and Operations teams to conduct quality audits, provide actionable feedback, identify improvement opportunities on on evolving processes, tools, and ensure adherence to support processes, quality standards, and service level expectations. Act as a subject matter expert for quality processes, supporting audits, compliance reviews, and customer-facing quality initiatives