Why This Role Stands Out
This Sr. Quality Assurance role at Everseen offers a fantastic opportunity to refine your expertise in AI solutions and contribute to a leader in the retail technology space. You'll thrive here if you're driven by ensuring excellence and providing actionable feedback to enhance customer satisfaction and operational processes. Apply today to join a dynamic team and grow your career in a high-impact environment.
Quick Overview
Seniority
Mid Senior
Employment type
Full Time
Work mode
On Site
Location
Pune, India
Posted
5 weeks ago
ComplianceTechnical Support
Job Description
Everseen: A leader in vision AI solutions for the world’s leading retailers.
The Role
As an Sr. QA - Technical Support, you will be responsible for monitoring, evaluating, and improving the quality of technical support interactions to ensure a high level of customer satisfaction and operational excellence. You will work closely with Tech Support Engineers, Subject Matter Experts (SMEs), and Operations teams to conduct quality audits, provide actionable feedback, identify improvement opportunities on on evolving processes, tools, and ensure adherence to support processes, quality standards, and service level expectations. Act as a subject matter expert for quality processes, supporting audits, compliance reviews, and customer-facing quality initiatives
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