Service Desk Analyst (Dutch & Polish & Romanian)

Multilingual Customer Service Analyst (Romanian/Dutch/Polish)
Customer Service Analyst, Romanian, Dutch or Polish speaking
Onsite in Peterborough - £14.22 P/H - Initial 6 Month contract
We're recruiting for a global technology business that is growing its multilingual service desk. If you're fluent in Romanian, Dutch or Polish and have supported customers on technical issues, this is a strong move.
The role:

• First point of contact for customers by phone, email, chat and portal, in your native language and English
• Log, categorise and prioritise incidents and service requests in the ticketing system
• Resolve first-line issues such as password resets, account access, software and hardware faults, and basic troubleshooting
• Escalate complex issues to second and third line with clear, accurate handover notes
• Keep customers updated and own tickets through to closure
• Meet SLA, response and resolution targets
• Spot recurring issues and feed them into problem management and knowledge articles

Required Skills:

• Fluency in either Polish, Dutch or Romanian
• Calm, clear communicator who works well to targets
• Proactive and looking to break into the IT world

Details:

• £14.22 P/H (Inside IR 35)
• Onsite in Peterborough
• Initial 6-Month contract

Apply with your CV, or message me for a confidential chat.