Full timeTechnology

IT-Service-Manager (m/w/d)

CGMKoblenz, Rheinland-Pfalz🇩🇪Germany

Why this role stands out

As an IT Service Manager at a leading healthtech company, you'll drive the evolution of critical IT service processes within a dynamic, innovative environment, impacting healthcare globally. This hybrid role offers the chance to shape future-forward solutions using AI, making it an ideal opportunity for proactive individuals passionate about technology's role in improving lives. Apply to contribute to a world where knowledge saves lives and be part of a mission-driven team.

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeHybrid

LocationKoblenz, Rheinland-Pfalz, Germany

Job description

We're hiring on behalf of a Haystack partner!

The Role

Act as the central point of contact for operational IT service matters and shape service delivery management
Manage and further develop IT service management processes in alignment with established industry standards
Ensure that defined service level agreements are met and continuously optimized
Collaborate closely with development and product teams to drive the continuous improvement of IT operations and system processes
Oversee service level management for resellers and contribute to customer satisfaction

What You'll Need

Several years of relevant professional experience in IT operations, administration, or service management
A degree in a relevant technical or information management field, or an equivalent technical training background with strong results
Practical experience in applying IT service management standards alongside ticketing and monitoring systems
Strong communication skills in both German and English for collaboration with internal and external stakeholders

What's On Offer

Competitive salary
Flexible mobile work options combined with collaborative on-site environments and regular company events
Comprehensive professional development opportunities through internal academies and external partnerships
Health and wellness benefits including access to fitness facilities, healthy dining options, and supportive workplace programs

Apply via Haystack today!