Desktop Support

Description
We are looking for a detail-oriented Desktop Support specialist to provide reliable technical assistance for end users in Ledyard, Connecticut. This Long-term Contract position is ideal for someone who enjoys resolving workstation issues, supporting day-to-day IT operations, and delivering responsive service. The role focuses on maintaining desktop systems, troubleshooting Windows-based devices, and helping staff stay productive through effective technical support.

Responsibilities

Provide hands-on support for desktop computers, workstations, and related peripheral equipment across the organization. Diagnose and resolve hardware, software, and operating system issues affecting Windows 10 devices and user productivity. Configure, deploy, and maintain desktop and laptop systems, including standard setup and imaging activities for new or replacement equipment. Support user account administration tasks within Active Directory, including access updates, password assistance, and basic account maintenance.

Respond to technical support requests in a timely manner, document issues accurately, and communicate solutions clearly to end users. Perform routine maintenance, upgrades, and troubleshooting for desktop hardware to ensure dependable performance. Assist with the installation, configuration, and testing of standard business applications on end-user devices. Contribute to device lifecycle activities such as equipment preparation, replacement coordination, and workstation refresh efforts. Requirements
Experience providing desktop support in a detail-oriented IT environment.

Working knowledge of PC workstations, desktop hardware, and peripheral troubleshooting. Hands-on experience supporting and maintaining Microsoft Windows 10 systems. Familiarity with Active Directory for basic user and account administration tasks. Experience with desktop imaging and device setup processes. Ability to identify technical issues efficiently and deliver practical solutions to end users. Strong communication skills with the ability to provide clear and courteous user support. Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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