Full timeCustomer Service

Business Process Manager

Cielo ProjectsRemote, REMOTE🇺🇸United States

Why this role stands out

As a Business Process Manager at Cornerstone Building Brands, you'll drive significant improvements in customer experience by optimizing order entry processes, leading a dedicated team to achieve impactful business objectives. This role is ideal for a mid-senior professional with strong leadership and analytical skills who thrives on innovation and collaboration to enhance operational efficiency and profitability. Join a leading company in the building products industry and make a tangible difference in how customers interact with the business.

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeOn Site

LocationRemote, REMOTE, United States

Microsoft Excel

Job description

Cornerstone Building Brands, headquartered in Cary, North Carolina, is the largest manufacturer of external building products in North America with over $6 billion in annual revenue and an expansive national footprint that includes almost 20,000 employees, operating in +70 manufacturing facilities, supported by a network of +80 distribution and branch office facilities. We have a broad product offering with a well-regarded brand portfolio including the #1 position in windows; vinyl siding; metal accessories; metal roofing and wall systems; and insulated metal panels.

ABOUT THE ROLE

The Business Process Manager at Cornerstone Building Brands Aperture Solutions is responsible to lead a team to employ methods to discover, model, analyze, measure, improve and optimize business strategy and processes focusing on customer experience from an order entry perspective. In this position, you will focus on the entire process from beginning to end, introducing innovation into the process that can impact results, enhance profitability, and assist the organization to meet its business objectives and goals.

WHAT YOU’LL DO

Oversee and manage team members to set clear expectations and provide performance feedback to achieve success
Establish workshops/activities to ensure strategic timelines are met
Coordinate team efforts by site based on organizational deployment roadmap
Collaborate with functional leaders and their teams to achieve harmony in goals and objectives
Oversee creation of business requirements and delivery to development teams
Organize validation testing for all configuration and functional changes pertaining to order entry processes and systems
Manage the creation and training of standard operating procedures as they pertain to order entry functions for both internal and external customers
Work with other functional areas of the business on communication of process/system changes to ensure a smooth transition of deployments

WHAT YOU’LL NEED

Bachelor’s degree in business or in lieu of a degree, a minimum of 10 years of significant, relevant professional experience
Minimum of 5 years’ experience with project leadership and team management
Strong communication and leadership skills
Experience mapping and testing various business processes
Ability to work and collaborate with all levels of an organization
Excellent knowledge of Microsoft products including Outlook, Excel, Word, and Power Point
Preferred knowledge of WTS Paradigm and various ERP functionality

All your information will be kept confidential according to EEO guidelines.