Service Now

Tools & Technologies

• ServiceNow SAM Module
• ServiceNow Discovery, SML, NDS
• SCCM, Intune
• SaaS license management integrations

About the Team & Impact

You’ll work with Administration Services and IT stakeholders to deliver a fully operational SAM solution integrated with existing ServiceNow components. Your work will improve visibility, reduce audit risk, and optimize software costs.

Responsibilities

• Configure and deploy ServiceNow SAM module, including integrations
• Define workflows and reporting requirements with stakeholders
• Establish processes for software discovery, normalization, and lifecycle management
• Integrate SAM with CMDB and procurement systems
• Implement KPIs, dashboards, and compliance tracking
• Deliver training and knowledge transfer for internal teams
• Document SAM processes and workflows
• Support post-go-live transition and internal ownership

Must-Have Qualifications

• Proven experience implementing and configuring ServiceNow SAM
• Strong understanding of ITAM and SAM principles
• Experience with SCCM, Intune integrations
• Familiarity with license models and compliance
• ServiceNow certifications (SAM preferred)

Nice-to-Have

• SaaS license management experience
• Knowledge of vendor-specific modules (Microsoft, SUSE, RedHat, Oracle)
• Ability to integrate SAM with other ServiceNow modules
• Experience with automated workflows for reclamation and alerts