Recently postedCustomer Service

Customer Success Representative - Sioux Falls, SD or Des Moines, IA

TerraClearSioux Falls🇺🇸United States

Quick overview

Salary$65k - $75k/yr

SeniorityMid Senior

Work modeHybrid

LocationSioux Falls, United States

Customer Success

Job description

TerraClear applies artificial intelligence, robotics, and world-class mechanical design to solve some of the most data deficient and labor intensive jobs on the farm. These technologies are rapidly transforming agricultural intelligence, allowing farmers to make faster and more informed decisions that translate into highly precise actions and more productive farms. Our first application solved one of the most disliked tasks on the farm: clearing rocks. The annual emergence of news rocks impacts nearly half of farms in North America, slowing farming, damaging equipment, and causing downtime during seeding and harvesting. Solving this problem frees farmers to focus on higher-value tasks and brings their operations into a new era of farming.

Leveraging our commercial success in rocks, we are now expanding our core technologies to new farm applications including the precise management of weeds, pests, disease and overall plant health.

Our team is tight-knit and believes in the power of teamwork. We value learning directly from the farmers we serve, getting our hands dirty, and tackling tough challenges together. You will thrive at TerraClear with a positive attitude, a collaborative mindset, a healthy dose of grit and a passion for solving real-world problems.

We are looking for a Customer Success Representative who will play a critical role in ensuring TerraClear customers are highly satisfied, contributing to the retention and growth of our customer base.

In this role, you will:

Develop a deep understanding of our products and services to effectively educate and support customers.
Serve as the main point of contact for customers, addressing their needs and resolving issues promptly.
Help customers achieve their desired outcomes by providing strategic advice and support to growers, field sales, inside sales and referral partners.
Own all post-sale customer engagement activity including on-boarding, product and usage training, and regular monitoring of map and service delivery.
Own ongoing customer engagement, satisfaction, retention, and expansion through upsell and cross-sell opportunities.
Conduct regular check-ins and business reviews to assess customer satisfaction and identify opportunities for improvement.
Act as a liaison between customers and internal teams (e.g., sales and marketing, product development, engineering, and finance) to ensure customer feedback is communicated and addressed.
Create and manage a customer health monitoring system including; touch activity, satisfaction, and loyalty scores.

What we’re looking for:

Qualifications and Experience:

2-3 years of proven success in a customer service oriented role responsible for driving retention and growth of assigned customer base
2-3 years with farming and farm practices
2-3 years using CRM software and customer success tools used at TerraClear or similar (e.g., Hubspot, Google Suite)
Strong analytical skills with the ability to create and interpret customer data and metrics
Strong interpersonal and communication skills with the ability to build relationships and influence stakeholders
Independent self-starter with the ability to generate and maintain high levels of activity focused on growing customer base, retaining and upselling current customers
Excellent problem-solving skills and a proactive approach to addressing customer issues
Ability to manage multiple customers and projects and priorities.

Desired

Familiarity and comfort discussing technology (AI, software, automation)

TerraClears' base salary pay range:

$65-75k USD

We offer competitive compensation and benefits to our full-time regular employees, including:

Pre-IPO stock options (tax-advantaged ISOs)
Competitive base salary
Medical, dental, and vision insurance - 100% of premiums paid for employees and 85% of premiums paid for dependents
Generous paid time off and holidays
401(k) Plan
An inclusive and tight company culture that is mission driven

If you’re excited about TerraClear, fit the above qualifications and are passionate about solving hard problems, please apply now!

TerraClear is an Equal Opportunity Employer committed to fostering an inclusive culture with extraordinary employees. We provide employment opportunities without regard to any legally protected status. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.