Telephone Business Development Manager

StrideUp is leading a new era of values-driven finance. Ranked the 5th fastest growing fintech in the UK and Ireland in 2025, we have already deployed hundreds of millions in property finance, supporting people in achieving their financial goals.

What makes us different is how we combine purpose with performance. We began with home finance, creating an alternative trusted by the Muslim community and welcomed by anyone seeking fairer, more transparent products. This product-market fit has powered our growth, and is only the beginning. Our vision is bigger; to expand our offering and build a financial institution that opens doors for communities often left behind.

Joining StrideUp means being part of a high-performing, values-driven team at the most exciting point in our journey. We have proven success behind us and huge opportunity ahead, and now we are ready to build beyond. Are you?

StrideUp is backed by leading VC and private equity investors, having raised over £40m in corporate funding, and over £600m in institutional funding lines.

The Role

We are looking for an experienced Telephone Business Development Manager (TBDM) to join our growing Business Development team.

This is a broker-facing role. You will build relationships with mortgage brokers by phone, generate new opportunities and support our field-based BDMs, helping to grow our residential Home Purchase Plan and Buy-to-Let business.

You will also own broker onboarding and due diligence, and support procuration fee payments, so brokers have a smooth experience from their first conversation with us to their first completed case.

You Are

• A confident communicator who enjoys picking up the phone and building rapport quickly
• Commercially minded, spotting opportunities and following them through to submitted cases
• Highly organised, with excellent attention to detail and the ability to manage multiple priorities
• Proactive and solutions-focused, taking ownership of broker queries until they are resolved
• A collaborative team player who works well with field BDMs, Underwriting and Operations
• Interested in developing your expertise in Islamic and Shariah-compliant finance

What You'll Do

Broker Relationships & New Business

• Build and maintain relationships with new and existing mortgage brokers
• Make proactive outbound calls to identify and develop new business opportunities
• Discuss StrideUp's products, criteria, cases and lending proposition with brokers
• Keep up to date with home finance products, criteria and market developments

Supporting the Field BDM Team

• Support field-based BDMs with broker engagement, diary management, meetings and follow-ups
• Support broker events, webinars, product launches and wider BDM activity

Broker Onboarding & Due Diligence

• Manage broker onboarding, including reviewing documentation and completing appropriate background and due diligence checks
• Maintain accurate broker and activity records within our CRM and internal systems

Broker Servicing & Payments

• Handle broker queries and work with internal teams to resolve issues promptly
• Assist with procuration fee payments and other broker payment administration and queries

Requirements

• Previous experience within the UK mortgage or financial services industry
• Experience in a Business Development, Telephone BDM, Broker Relationship, Mortgage Sales or Broker Servicing role
• Good knowledge of residential and Buy-to-Let mortgages
• Excellent telephone and communication skills, with confidence making outbound calls
• Strong relationship-building and commercial skills
• Comfortable using CRM systems and managing multiple priorities

Bonus

• Knowledge or experience of Islamic or Shariah-compliant finance
• Experience with broker onboarding, due diligence or procuration fee payments
• Existing relationships within the UK mortgage broker market
• CeMAP or another relevant mortgage qualification

Benefits

• Salary: Competitive, based on experience
• 25 days annual leave (plus bank holidays)
• Birthday Leave
• Health insurance
• Life insurance
• Electric Vehicle Salary Sacrifice Scheme
• Hybrid working environment (minimum 3 days a week in the office)
• Discretionary annual bonus
• Enhanced Parental Leave & Pay
• Monthly socials
• Central London location
• Friendly and informal startup environment with a focus on performance and impact

Equal Opportunity Employer

StrideUp is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We celebrate the diversity of our team and encourage applications from all individuals, regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, age, marital status, pregnancy, or any other characteristic.

We welcome applicants from all backgrounds and look forward to seeing how you can contribute to our mission.