Senior Lead UX Researcher - Automotive Digital Platforms

Cox Automotive is seeking a Senior Lead UX Researcher to drive user-centered strategy across our telecommunications and media-focused automotive platforms. In this role, you'll design and lead mixed-method research to uncover customer needs, inform product roadmaps, and optimize digital experiences used by dealers and consumers worldwide. You'll partner closely with product, design, and engineering, translate insights into clear recommendations, and mentor researchers. Cox Automotive offers a people-first, inclusive culture, strong benefits, and opportunities to grow across leading brands like Autotrader and Kelley Blue Book.

Responsibilities

• Lead end-to-end UX research for key automotive and media products
• Plan and execute mixed-method studies (interviews, usability tests, surveys)
• Translate insights into clear recommendations for product and design teams
• Partner with product, design, and engineering on roadmap and prioritization
• Create and maintain research frameworks, personas, and journey maps
• Advocate for user-centered design across Cox Automotive brands
• Mentor junior researchers and elevate research practices
• Communicate findings to executives and stakeholders through reports and workshops

Required Skills

• UX research
• User interviews
• Usability testing
• Survey design and analysis
• Journey mapping
• Persona development
• Experiment design (A/B testing)
• Statistical analysis and data interpretation
• Research synthesis and storytelling
• Stakeholder management
• Product discovery
• Prototyping evaluation