Haystack
← Back to Jobs
Other
NC

Sr. Product Support Analyst

Neos ConsultingAustin, TX🇺🇸United StatesPosted 14 Sept 2026

Why This Role Stands Out

This hybrid Sr. Product Support Analyst role offers a fantastic opportunity to leverage your extensive experience to enhance a critical platform and drive user adoption, with significant latitude for independent judgment. You'll thrive here if you are a proactive problem-solver eager to collaborate with diverse teams and contribute to a well-respected client's success. Apply now to join a dynamic team in Austin, Texas, and make a real impact.

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Austin, TX, United States
Posted
11 hours ago
OutreachTechnical Support

Job Description

City : Austin

State : Texas

Neos is Seeking a TSDS Support Analystfor a long-term contract role with our client in Austin, TX.

***REMOTE ***

No calls, no emails, please respond directly to the "apply" link with your resume and contact details.

Customer Support

  • Research and resolve technical support tickets regarding the Texas Student Data System and associated data submissions.
  • Prioritize and escalate issues requiring deeper investigation or development team involvement.
  • Serve as potential business point of contact for support-related meetings and/or communications
  • Gain necessary knowledge and understanding through available resources and training

Technical Documentation:

  • Create comprehensive and clear technical documentation for end users.
  • Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
  • Collaborate closely with the Product Owner team to gather necessary information.
  • Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.

User Testing

  • Design and execute user acceptance testing (UAT) plans to validate functionality and usability of TSDS-related features.
  • Document and track defects identified during testing, ensuring timely resolution through collaboration with the Product Owner and Project Management teams.
  • Gather and analyze feedback from end users to identify areas for improvement and enhance overall user experience.
  • Coordinate cross-functional efforts to ensure testing aligns with business requirements and agency standards.

Customer Relations:

  • Assist the Product Owner team with outreach to customers during peak TSDS data submission timeframes.
  • Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers.
  • Present outreach findings to the Product Owner team, management, and division leadership.
  • Maintain regular communication with customers to understand their needs and concerns.

CANDIDATE SKILLS AND QUALIFICATIONS

Required Skills/Experience

  • 8 years - Required - Texas Student Data System (TSDS): LEA/vendor-level experience working with the TSDS and its data collections.
  • 8 years - Required - Customer Service: Experience in customer service, with strong communication skills.
  • 8 years - Required - Collaboration: Strong ability to work closely with cross-functional teams
  • 8 years - Required - Communication: Excellent communication skills to effectively work with cross-functional teams
  • 8 years - Required - Attention to Detail: High level of accuracy and attention to detail in all documentation tasks.
  • 8 years - Required - Training and Support: Experience in training other team members.

Preferred Skills/Experience

  • 8 years - Preferred - Software Documentation: Familiarity with documenting software issues, release notes, and technical guides
  • 8 years - Preferred - Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.

#DICE

#LI-CK

Similar jobs

Browse related jobs

Apply now