Quick overview
Job description
Taylor & Francis Group, part of Informa, is seeking a Customer Service Team Lead to drive excellence across global workflows from Milton Park, Oxfordshire, with a 3 days per week office presence and hybrid home working.
You will lead the team, manage complex customer issues, implement process improvements, and work with SAP/Salesforce and KPI/SLA targets while reporting to the Customer Service Manager. Rolling applications and development opportunities are offered.
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