Security Operations Lead - No C2C

• Strong understanding of Network fundamentals like TCP, UDP, IP Header, DNS, DHCP etc
  
• Candidate should be capable of taking Packet captures and understanding of packet captures
  
• Strong knowledge on Networking Fundamentals and Firewall concepts + NAC (example - like Aruba ClearPass and Cisco ISE)
  
• Monitor Palo Alto firewall performance, conduct routine analysis, and maintain accurate documentation of configurations and changes.
  
• Implement and monitor Palo Alto firewall configurations, including rule sets, NAT policies, threat prevention, and VPN security protocols.
  
• Utilize advanced SecOps tools such as Palo Panorama, Indeni, Forescout, Datadog, and Prisma for monitoring, analysis, and response.
  
• Design and manage complex security policies and network architecture diagrams covering LAN, WAN, SD-WAN, and firewall systems.
  
• Provide advanced troubleshooting of high-level network and performance issues, applying deep technical expertise to resolve escalated problems efficiently.
  
• Provide proactive analysis, pattern identification, and early warning insights to guide technical teams in preventive actions and system optimization.
  
• Respond to escalated support tickets, providing expert-level assistance in the configuration, installation, and maintenance of Palo Alto firewalls.
  
• Administer and configure Global Protect VPN services, including gateways, portals, licensing, and user group management to ensure secure and scalable remote access.
  
• Manage VPN policies and user authentication mechanisms, integrating MFA, Active Directory (AD), and LDAP to enforce robust access controls.
  
• Troubleshoot Global Protect VPN connectivity issues, ensuring minimal disruption to remote users while maintaining compliance with corporate security standards.
  
• Coordinate with internal and external stakeholders during major incidents involving firewall or VPN systems, ensuring timely resolution and communication.
  
• Conduct research on emerging network security technologies and trends, recommending innovative solutions aligned with organizational goals.
  
• Deliver training and mentorship to junior staff, enhancing team capabilities and promoting knowledge transfer.
  

Requirements

• 12+ years overall experience
  
• 7+ years required skills experience
  
• Strong understanding of Network fundamentals like TCP, UDP, IP Header, DNS, DHCP
  
• Capable of taking Packet captures and understanding of packet captures
  
• Strong knowledge on Networking Fundamentals and Firewall concepts + NAC (Aruba ClearPass, Cisco ISE)
  
• Monitor Palo Alto firewall performance
  
• Implement and monitor Palo Alto firewall configurations (rule sets, NAT policies, threat prevention, VPN security protocols)
  
• Utilize advanced SecOps tools (Palo Panorama, Indeni, Forescout, Datadog, Prisma)
  
• Design and manage complex security policies and network architecture diagrams (LAN, WAN, SD-WAN, firewall systems)
  
• Advanced troubleshooting of high-level network and performance issues
  
• Respond to escalated support tickets for Palo Alto firewalls
  
• Administer and configure Global Protect VPN services
  
• Manage VPN policies and user authentication mechanisms (MFA, Active Directory (AD), LDAP)
  
• Troubleshoot Global Protect VPN connectivity issues
  
• Coordinate with internal and external stakeholders during major incidents
  
• Min. of 6 years of experience in Palo Alto Network support, with a focus on Level 2 troubleshooting
  
• Strong knowledge of networking protocols (TCP/IP, DNS, DHCP)
  
• Palo firewall Panorama domain experience
  
• Experience with network troubleshooting tools and technologies (Wireshark, Splunk Log)