Inside Medical Sales

Job Description
Job Title: Insides Sales Representative I
CEEUS Inc. is an established and successful wholesale distributor experiencing dynamic growth. Our role in the supply chain is to coordinate the flow of materials and equipment from manufacturers to the electric power companies who serve underserved communities.
Our operations are in West Columbia, SC and Glen Allen, VA, allowing us to conveniently serve our member-owners, the electric cooperatives, as well as municipal and investor-owned utilities. We proudly offer next-day delivery to our members via our fleet of trucks or common carriers. To best serve our customers, CEEUS offers tool repair services, lineman PPE testing, as well as emerging technologies such as broadband fiber optics and electric vehicle charging equipment.

Job Title: Inside Sales Representative I
Department |
Sales
Reports To |
Supervisor of Inside Sales
The Inside Sales Representative I is responsible for supporting customer relationships, sales activities, and order processing within the distribution environment. This position responds to customer inquiries, prepares quotations, processes orders, provides product information, and coordinates with internal departments to support accurate and timely customer service.

The Inside Sales Representative I develops knowledge of company products, customers, suppliers, pricing practices, and distribution processes and performs assigned responsibilities in accordance with established procedures and direction. The Inside Sales Representative I is an entry-level or developing sales professional who performs routine inside sales and customer service activities with guidance and support as needed.

The position requires developing knowledge of company products, customers, pricing, inventory, suppliers, and distribution processes and applying that knowledge to routine customer needs. The position handles routine customer inquiries, quotations, orders, product requests, and service issues and follows established procedures and guidelines. The Inside Sales Representative I is expected to recognize situations that require additional assistance and seek guidance or escalate matters appropriately.

The position works with Outside Sales, Inventory, Warehouse, Operations, Supplier Relations, and other departments to support customer requirements and effective order fulfillment. QUALITIES
The Inside Sales Representative I we are looking for will be:
Customer-Focused: Delivers friendly, accurate, and prompt support
Communicates quickly and clearly with customers and team members
Works closely with sales, warehouse, and purchasing team.

Adjusts to shifting priorities and customer needs
Manages orders, documents, and timelines effectively
Uses computer systems efficiently to track and input data
Respond to customer inquiries regarding product availability, pricing, and order status
# Enter customer orders and quotes into the ERP system accurately and promptly
# Provide basic technical information or connect customers with subject matter experts
# Collaborate with the warehouse and logistics teams to ensure timely order fulfillment
# Support customer follow-up and issue resolutions in a professional and timely manner
# Maintain customer account records and ensure accurate documentation of communications
# Assist with tracking shipments, managing returns, and processing credits
# Stay informed on product lines and vendor offerings to support customer requests
# Work closely with other inside sales staff, account managers, and purchasing to ensure accuracy and efficiency
# Maintain a high standard of customer service and support in all interactions
# Work is primarily in a climate-controlled office setting in Glen Allen, VA
Noise level is generally moderate and typical of a professional office environment.

Standard working hours of 8:00 AM to 5:00 PM, Monday through Friday with 1 hour for lunch
Occasionally travel to supplier locations, company facilities, or meetings; travel is expected to be less than 10% of working time. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Prolonged periods of sitting and working at a desk or computer workstation. Frequently uses hands and fingers to operate a computer, keyboard, mouse, telephone, calculator, and other standard office equipment.

Occasionally lifts, carries, pushes, or pulls office materials, files, or equipment weighing up to 25 pounds. Performs repetitive hand, wrist, and finger movements associated with computer and office equipment use. Frequently and effectively communicates, both verbally and in writing, with vendors, customers, coworkers, and management by telephone, video conference, email, and in-person meetings. Exercises sound judgement, professionalism, discretion, and confidentiality in the performance of assigned duties.

Requires close visual acuity to read printed material and electronic documents, review data, and perform computer-based work. Ability to learn new processes, systems, software applications, and procedures as business needs evolve. Safety and Regulatory Compliance
DOT where applicable to fleet operations). Ability to support storm and emergency readiness, including availability outside standard hours when required to sustain safe, reliable operations.

Must be able to handle multiple concurrent priorities, manage time effectively, and direct team members under high-pressure conditions (e.g., storm response, peak shipping seasons). Requires the cognitive ability to evaluate operational challenges, develop strategies, and implement solutions in real time, balancing safety, quality, and cost-effectiveness. CEEUS is an equal opportunity employer and complies with the Americans with Disabilities Act (ADA) and applicable state and local laws.

Reasonable accommodations will be provided to qualified individuals with disabilities unless doing so would create an undue hardship. High School Diploma
Associate’s or bachelor's degree in business, marketing, or related field
Work Experience
1-2 years of experience in inside sales, customer service, sales support, distribution, or related field
Strong communication and data entry skills. Professional and courteous in customer interactions